Focus on end-to-end process management and continuous improvement across global Finance and Records operations.
Analyze, design, and optimize business processes and solutions to ensure efficiency, scalability, and compliance.
Identify opportunities for improvement and define and document system life cycles.
Own and manage core business processes from design through implementation, ensuring alignment with strategic objectives.
Conduct comprehensive process analysis to identify inefficiencies, risks, and opportunities for automation or optimization.
Develop and maintain process documentation, including workflows, life cycle definitions, and governance standards.
Lead cross-functional workshops to gather business and functional requirements and validate process designs.
Design and implement process controls to ensure compliance with financial, membership, and operational standards.
Work with product managers and development teams to create and complete roadmap tasks; collaborate with technology teams to translate process requirements into system solutions.
Facilitate related projects, including scope, timelines, and stakeholder engagement; prepare reports and communicate project status to senior management.
Develop and maintain system, process, and project documentation; deliver training and communication plans to ensure adoption of new processes.
Ensure compliance with financial or membership standards, local regulations, and privacy laws.
Perform other tasks as assigned.
Requirements
Bachelor's degree in related field.
Advanced degree or certifications in Business Process Management (BPM), Lean Six Sigma, or Project Management preferred.
Additional certifications in finance, accounting, information technology, or related disciplines are a plus.
7+ years of professional experience in process analysis, product management, or program management.
At least 3 years in a leadership or process management role.
Demonstrated success in managing complex business processes and cross-functional projects.
Proficiency in process modeling tools and methodologies (e.g., BPMN, Lean, Six Sigma).
Skilled in project management methodologies and tools.
Strong analytical and problem-solving capabilities.
Strong communication, facilitation, and interpersonal skills.
Coordinating with multiple teams to ensure smooth communication and timely sharing of information.
High attention to detail and strong organizational skills to manage multiple priorities.