Senior Manager, Global Operations Trust & Safety
Care.com
Fintech Operations Specialist I
The Bancorp
full-time
Posted on:
Location Type: Hybrid
Location: Sioux Falls • South Dakota • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provides operational support of client programs by managing departmental processes, ensuring adherence to compliance and regulatory requirements.
- Monitors transactional and compliance reports to detect parameter breaches, regulatory violations, or potential fraudulent activity.
- Conducts thorough account reviews and prepares Unusual Activity Reports (UARs) for the Financial Crimes Risk Management team, adhering to The Bancorp Bank’s established procedures.
- Reviews and resolves ACH-related inquiries including Letters of Indemnity (LOIs) and reclamations.
- Processes transactions which may involve the reversal of funds from consumer accounts and account closures, in compliance with regulatory guidelines and internal policies.
- Responds to check-related inquiries, including initiating stop payments and issuing replacement checks as needed.
- Collaborates regularly with the Financial Crimes Risk Management team to facilitate weekly closures of accounts listed on the Restricted Customer Database.
- Assists with a variety of daily, weekly, and monthly tasks to ensure seamless program execution.
Requirements
- Associate degree in a related field or an equivalent combination of training and experience.
- 1 year of relevant experience.
- Excellent verbal, written, and interpersonal communication skills
- Team player, able to work effectively in a team fostered, multi-tasking environment.
- Proficient in all Microsoft Office products, e.g., Excel, PowerPoint, Word, Outlook.
- Able to learn and quickly maneuver through account screens on 12+ systems.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account reviewstransaction processingregulatory compliancefraud detectionACH inquiriesUnusual Activity Reportsstop paymentsfund reversal
Soft skills
verbal communicationwritten communicationinterpersonal communicationteam collaborationmulti-tasking
