The Bancorp

Compliance

• Provides enterprise-level oversight and continuous enhancement of the Bank’s Fair Lending Program and Compliance Management System (CMS), ensuring compliance risks are effectively identified, measured, monitored, and controlled in alignment with OCC supervisory expectations.
• Leads and manages the Fair Lending/Fair Banking Program, including annual enterprise risk assessments and oversight of statistical analyses related to pricing, underwriting, redlining, and marketing.
• Provides credible second-line challenge to business line activities, models, analytics, and control design to ensure fair lending and regulatory compliance risks are appropriately mitigated.
• Oversees and coordinates OCC fair lending and compliance examinations, including exam strategy, regulatory interface, narrative development, and remediation governance for MRAs and related findings.
• Partners with functional compliance leaders to ensure cohesion, consistency, and ongoing maturity across CMS components, including risk assessment methodology, monitoring and testing governance, policy standards, issue management, complaint oversight, and regulatory change management.
• Drives continuous improvement and modernization of the CMS, enhancing risk-tiered monitoring, quantitative compliance risk indicators, documentation standards, audit defensibility, and governance discipline.
• Maintains comprehensive command of all compliance-related findings and issue management matters, including root cause analysis, remediation status, risk impact, and executive-level narrative positioning.
• Ensures remediation efforts are sustainable, independently validated, and defensible under regulatory scrutiny, including oversight of MRA/MRIA tracking and closure support.
• Partners with the CCO in the development and enhancement of executive and Board-level compliance reporting, including dashboards, metrics, and supporting risk analysis.
• Translates compliance findings and emerging regulatory risks into clear articulation of enterprise risk exposure, control effectiveness, and strategic impact.
• Participates in enterprise strategic initiatives (e.g., new products, fintech partnerships, M&A), providing proactive compliance advisory guidance and credible challenge.
• Serves as delegate to the CCO when required, contributing to long-term compliance strategy, bench strength development, and evolution of the Bank’s multi-year compliance roadmap.

Director, Enterprise Compliance – Fair Lending

Auditor

• Conducts financial, operational, compliance, and information security audits for assigned processes, departments, or divisions throughout the organization.
• Plans, leads, and performs audits; analyzes the results of audit work; prepares and reviews work papers to support conclusions; develops recommendations, summarizes audit results, conducts entrance and exit meetings, drafts audit reports, and resolves outstanding issues.
• Determines purpose, scope, and approach based on review of key processes and controls, evaluation of previous audits and findings, and interviews with clients to identify gaps and opportunities to explore through the assessment/audit, while minimizing risk to the company.
• Researches issues and makes recommendations to improve process and procedures to minimize exposure to risk and fraud.
• Develops strong relationships with business unit management to ensure that company risks are openly discussed and addressed with a focus on problem solving for the ultimate benefit of the organization.
• Tracks findings to ensure management adequately addresses identified risks and controls weaknesses.
• Responds to client questions and concerns, educating and explaining the risks of the current practices.
• Thrives in a fast-paced, deadline-driven environment, managing multiple audit priorities while maintaining strong attention to detail and quality.
• Performs other duties as assigned.

Senior Auditor

Robotics

• Designs and executes a multi-year Compliance Strategy & Automation roadmap aligned with Bancorp’s growth in payments, lending, and fintech sponsorship.
• Builds and operationalizes a scalable compliance architecture that supports the sponsor bank model, including standardized control taxonomies, compliance libraries, and alignment to the enterprise risk framework and risk appetite.
• Establishes and maintains end-to-end regulatory traceability from regulation → risk → policy → control → monitoring → testing → evidence repository.
• Develops and automates regulatory change management processes, including obligation mapping, impact analysis, inventory governance, and formal ownership/attestation protocols.
• Designs and implements scalable fintech oversight frameworks, including regulatory obligation mapping, control inventories, automated monitoring, performance dashboards, and structured data-sharing protocols.
• Integrates compliance automation into third-party risk management lifecycle processes, ensuring regulatory expectations related to BSA/AML, consumer protection, model risk, and third-party oversight are operationalized through system-based reporting.
• Leads implementation, optimization, and governance of GRC and compliance technology platforms, reducing reliance on manual and spreadsheet-based tracking.
• Identifies and executes automation initiatives across compliance processes, including control testing, issue management, complaint oversight, transaction monitoring QA, and product/marketing reviews, leveraging workflow tools, RPA, and AI-enabled surveillance where appropriate.
• Develops executive and board-level compliance reporting frameworks, including dashboards, KRIs, KPIs, and risk analytics related to fintech partner risk, BSA performance, consumer compliance, and issue management.
• Enhances second-line monitoring through data-driven methodologies, including analytics-based testing, exception reporting, and real-time compliance visibility.
• Strengthens regulatory examination readiness and defensibility, including centralized evidence repositories, structured documentation, automated exam response processes, and version control discipline.
• Conducts post-examination and program maturity analyses to identify root causes, control gaps, and automation-driven process redesign opportunities.
• Performs other duties as assigned.

VP Compliance Strategy – Process Automation

Risk

• Develops and executes a robust control testing program to evaluate the design and operational effectiveness of risk controls across the organization.
• Establishes testing protocols, methodologies, and schedules to ensure consistent and reliable evaluations of key controls.
• Creates and executes testing scripts to evaluate key controls.
• Collaborates with business units to remediate control weaknesses, enhance processes, and ensure adherence to risk policies.
• Monitors and reports on control performance, including trends, gaps, and improvement opportunities.
• Leads periodic control assurance reviews, ensuring all risk controls align with regulatory and operational standards.
• Utilizes the Governance Risk Compliance (GRC) system of record to streamline control testing processes where feasible.
• Identifies and assesses risks across all business functions, including credit, market, operational, and liquidity risks.
• Develops strategies to address identified risks and align them with the organization’s risk appetite and tolerance levels.
• Delivers regular and ad-hoc reports to senior management, highlighting control testing outcomes, key risks, and mitigation efforts.
• Ensures the organization complies with applicable regulatory requirements by aligning risk controls and frameworks with evolving regulatory expectations.
• Partners with business units, compliance, audit, and technology teams to drive an integrated approach to risk management.
• Conducts training sessions to enhance organizational awareness and understanding of control testing practices and risk management principles.

Enterprise Risk Control Testing Specialist

Operations

• Serves as a senior operational partner to the Director of Retail Operations, ensuring disciplined execution of strategic and operational priorities.
• Establishes and maintains performance management frameworks, including KPIs, service levels, productivity metrics, quality standards, cost management, and fraud trend monitoring.
• Provides accurate, complete, and transparent reporting to executive leadership and Board committees to support governance and performance oversight.
• Develops and oversees annual, quarterly, and monthly operating plans, including performance targets, workforce planning, capacity modeling, and budget alignment in partnership with Finance.
• Monitors operational results and implements corrective actions to address performance gaps and ensure consistent service delivery.
• Identifies and implements operational efficiency improvements, process enhancements, and system changes in coordination with Technology and enterprise partners.
• Ensures regulatory readiness, audit preparedness, and effective first-line-of-defense execution, including coordination of examinations and timely remediation of findings.
• Maintains strong internal control processes aligned with applicable banking regulations (including Reg E, Reg Z, UDAAP, BSA/AML, and related consumer compliance requirements).
• Promotes operational consistency, policy adherence, procedural integrity, and standardized documentation across Retail Operations.
• Ensures operational readiness and impact assessment for new products, system implementations, vendor transitions, and enterprise initiatives.
• Serves as liaison between Retail Operations and cross-functional stakeholders to ensure alignment, issue resolution, and effective change management.
• Fosters a culture of accountability, compliance, continuous improvement, and service excellence across the Retail Operations organization.
• Performs other duties as assigned. No travel required.

VP Operations

Vice President

• Performs audit quality review and approval of commercial lease and loan applications and submission documentation at time of underwriting for full compliance with bank credit standards and feasibility of the proposed transaction.
• Works with salesperson to structure each request to best protect the Bank and to meet the borrower’s desired outcome.
• Communicates with borrowers, sales team, internal team members, and others as appropriate.
• Prepares detailed financial analyses of borrowing entity, any corporate guarantors and/or affiliates, and principles in the transaction.
• Maintains accurate and complete lease and loan files.
• Generates a written Credit Approval Memorandum reflecting a full underwriting of the proposed transaction meeting bank standards for approval within Bank’s SLA.
• Assembles credit committee packages and works with management for presentation to the lease or loan committee when needed.
• Serves as the primary backup for the Commercial Credit Manager.
• Determines initial eligibility on certain government guaranteed products (as applicable).
• Works with the compliance department to facilitate the closing of requests and handles credit-related issues as needed.
• Prepares timely modifications as needed to complete closing process.
• Prepares and sets up credit files in accordance with Commercial standards.
• Trains and mentors less experienced credit officers and analysts.
• Performs other duties as assigned.

VP Commercial Credit Officer III

Customer Success Manager

• Manages the Surveillance and Monitoring (SAM) support functions, ensuring internal and regulatory service level expectations are met through effective resource management, process optimization, and technology enablement
• Oversees onshore SAM functions within the AML/BSA program, ensuring timely, high-quality production, and adherence to regulatory standards
• Establishes and monitors performance metrics and applies corrective action as needed
• Manages and develops a team of analysts, aligning workforce capacity with operational demands, system enhancements, and cross-functional initiatives
• Sets strategic priorities aligned to regulatory risk and technology enablement objectives
• Maintains oversight of AML policies and procedures for the unit to ensure effective governance, internal controls, and regulatory compliance
• Communicates regulatory updates and drives implementation across impacted stakeholders
• Manages escalated issues and communicates findings, risks, and opens items to senior management
• Provides leadership and guidance on complex operational and compliance matters
• Compiles and analyzes KPIs and KRIs related to alert review and monitoring processes
• Develops dashboards and performance reporting to measure effectiveness, identifies systemic improvement opportunities, and informs prioritization of enhancements
• Leads process improvement and quality initiatives to enhance efficiency, scalability, and regulatory alignment
• Defines business requirements, documents future-state workflows, and oversees implementation through deployment and validation
• Acts as the business owner for SAM systems and monitoring platforms
• Partners with Technology, FTS, and vendors through the system development lifecycle, including design, testing, implementation, and stabilization
• Leads user acceptance testing and ensure operational readiness
• Maintains a prioritized enhancement roadmap incorporating regulatory developments, audit findings, operational metrics, and emerging risks
• Evaluates automation, workflow tools, and advanced analytics solutions to improve scalability and control effectiveness
• Leads cross-functional BSA/AML initiatives from concept through implementation
• Prepares monthly, quarterly, annual, and ad hoc reports for senior management and the Board of Directors
• Develops strong partnerships with business lines to ensure appropriate compliance with BSA/AML requirements

VP FCRM Surveillance & Monitoring Manager

• Manages and administers the bank’s compliance risk management program in collaboration with the Compliance Officer
• Keeps abreast of relevant consumer protection laws, regulations, and supervisory guidance applicable to the assigned business line
• Informs management, clients and interested parties of new and modified compliance requirements
• Trains internal and external clients on compliance requirements through a variety of methods
• Reviews and updates policies, procedures and disclosures as needed for adherence with applicable laws and regulations
• Assists in the development of compliance-related policies and procedures
• Assists in creating and maintaining company standards related to higher risk products, services, and practices
• Ensures documentation and training materials are current to minimize risks
• Performs compliance reviews and risk assessments on new programs and initiatives
• Performs ongoing evaluation of third parties requiring enhanced oversight
• Participates in onsite due diligence reviews of key third party service providers
• Reviews elevated marketing materials for adherence to regulatory requirements
• Oversees monitoring and testing to ensure that activities are completed in accordance with approved schedules
• Identifies corrective action and follows up to ensure implementation
• Builds and maintains close working partnerships with internal stakeholders and external clients
• Prepares and presents compliance reports and executive summaries of compliance activities
• Acts as a subject matter expert, advising the team, other departments and clients on compliance issues
• Partners with internal and external stakeholders to develop solutions and recommendations to meet compliance needs
• Assists in the management of compliance-related audits and examinations.