The Bancorp

Compliance

• Manages and administers the bank’s compliance risk management program in collaboration with the Compliance Officer
• Keeps abreast of relevant consumer protection laws, regulations, and supervisory guidance applicable to the assigned business line
• Informs management, clients and interested parties of new and modified compliance requirements
• Trains internal and external clients on compliance requirements through a variety of methods
• Reviews and updates policies, procedures and disclosures as needed for adherence with applicable laws and regulations
• Assists in the development of compliance-related policies and procedures
• Assists in creating and maintaining company standards related to higher risk products, services, and practices
• Ensures documentation and training materials are current to minimize risks
• Performs compliance reviews and risk assessments on new programs and initiatives
• Performs ongoing evaluation of third parties requiring enhanced oversight
• Participates in onsite due diligence reviews of key third party service providers
• Reviews elevated marketing materials for adherence to regulatory requirements
• Oversees monitoring and testing to ensure that activities are completed in accordance with approved schedules
• Identifies corrective action and follows up to ensure implementation
• Builds and maintains close working partnerships with internal stakeholders and external clients
• Prepares and presents compliance reports and executive summaries of compliance activities
• Acts as a subject matter expert, advising the team, other departments and clients on compliance issues
• Partners with internal and external stakeholders to develop solutions and recommendations to meet compliance needs
• Assists in the management of compliance-related audits and examinations.

VP Enterprise Compliance

• Manage the relationship and oversight of compliance for one or more lines of business, as assigned, through implementation of an effective compliance program in collaboration with the Compliance Officer.
• Develops and maintains a collaborative working relationship with internal and external clients.
• Keeps abreast of relevant consumer protection laws, regulations, and supervisory guidance applicable to the assigned business line, (i.e. “Alphabet” of CFPB regulations such as B, C, E, F, G, M, O, P, V, X, Z, CC, DD) and laws such as E-SIGN and SCRA.
• Informs management, clients and interested parties of new and modified compliance requirements.
• Reviews and updates policies, procedures and disclosures as needed for adherence with applicable laws and regulations.
• May assist in the development of compliance-related policies and procedures.
• Assists in creating and maintaining company standards related to higher risk products, services, and practices.
• Ensure documentation and training materials are current to minimize risks.
• Performs compliance reviews and risk assessments on new programs and initiatives as assigned.
• Participates in due diligence reviews of key third party service providers associated with the line of business, as assigned.
• Reviews elevated marketing collateral and materials for adherence to regulatory requirements and bank standards, providing guidance and advice as needed to bring the materials into compliance.
• Assists line of business in the remediation of any risk items arising from testing, audits or examinations.
• Acts as a subject matter expert, advising internal and external clients on day-to-day, elevated and complex compliance issues, rules, and regulations.
• Partners with clients (internal and external) to develop solutions and makes recommendations to meet compliance needs.
• Assists in the management of compliance-related audits and examinations.
• Gather relevant documentation as requested, meet with auditors to respond to questions, prepare audit responses as needed, and implement actions recommended by auditors and examiners.
• If assigned, manages compliance analyst team members and may be required to interview, hire, set high performance standards, and manage team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and m Motivate others to perform at their best.
• Performs other duties as assigned.

AVP Enterprise Compliance

Vice President

• Manages the day-to-day operations of all key systems across Commercial Lending.
• Acts as a liaison for the department between the business line users, vendors, and internal departments across the bank.
• Manages all required testing, updates, training, and support.
• Oversees with the team all active projects across Commercial Lending that are managed both in the business line and with partnership with the Project Management Office.
• Receives system issue reports across all Commercial Lending systems from users and provides guidance and support.
• Escalates issues to Bancorp IT team and/or Vendors for research and resolution.
• Builds and maintains user roles within Commercial Lending systems to support key risk and SOX controls; reviews and approves all role changes for existing staff and assigns new staff the correct role following established Security procedures.
• Conducts as needed meetings to discuss issues; system updates; new requests for functionality.
• Completes testing on system updates; coordinates testing by other teams and collects results; reports testing results and monitors updates after installation.
• Schedules, monitors, and maintains the end-of-day reporting across all required systems with assistance of administrative team.
• Coordinates meetings with system users to collect detailed input for enhancements.
• Meets on a regular basis with assigned vendors to discuss enhancements and interfaces; prioritize projects; and monitor progress for in-process projects.
• Oversees all business line projects across Commercial Lending.
• Assists in development of project requirements, sponsors, oversight, and implementation needs.
• Works across business and any internal or external partners to support.
• Assists with the development and oversight of all procedures across Commercial Lending.
• Provides training support in conjunction with business line teams, as requested, for any adjustments or new procedures.
• Maintains system-related policies, standards and protocols for existing products and services and completes annual procedure review.
• Monitors all reporting across Commercial Lending and provides support for report issues.
• Coordinates with outside vendors to manage contract provisions and any needed changes to existing vendor relationships.
• Assists team where applicable with monthly, quarterly, or annual audit, SOX testing, and other Compliance related requirements including data collection needs.
• Assists with maintaining location Disaster Recover Plans.
• Serves as a resource for month end financial reporting.
• Provides support to Finance, Credit Risk, and other internal third parties to support daily operations.
• Performs other duties as assigned.

VP Commercial Lending Systems – Products

Engineer

• Serves as both initial contact point and/or second level support for incoming requests from end-users through multiple engagement mechanisms including phone, chat, email, web, and ITSM toolsets.
• Responds to, evaluates, and processes individual or large-scale escalations through defined processes.
• Provides end-to-end new hire and termination services including shipping and/or deploying the PC and corresponding peripherals as required, meeting defined SLAs and procedures.
• Accountable for access provisioning services across a variety of platforms, following strict controls and procedures.
• Identifies and escalates gaps or opportunities in processes and controls to increase the reliability, security, and convenience of the end user platforms.
• Develops documentation and cross-trains technical support teams to maintain newly created approaches and processes.
• Assists with creation, modification, and pushing software packages and group policies designed to improve consistencies, reduce service requests, leverage automation, and improve security.
• Follows and maintains strict licensing compliance procedures and reports discrepancies.
• Delivers user and/or device move related activities including new office openings, office closures, and internal move events.
• Maintains end-user technologies such as computers, telephones, IDF, VTC, and printers.
• Installs and configures software in accordance with department policies and procedures.
• Participates in small teams and project initiatives to deliver operational services and/or execute approved projects.
• Provides first and second level support for end-user and/or site issues.
• Responds to assigned tickets, resolves issues, documents actions, and closes tickets in the system.
• Interacts with internal clients to obtain a clear and detailed description of the issue.
• Updates internal clients on solutions, as well as managing expectations and timing of resolutions.
• May provide hands-on training when walking clients through equipment setup and/or issues.
• Follows up as needed to ensure client satisfaction.
• Manages technology inventory and works with management to meet supply needs.
• Utilizes pre-defined processes to maintain inventory records throughout the lifecycle of equipment.
• Performs minor hardware repairs including hard drive replacements, RAM swaps, and clearing print jams.
• Facilitates complex repairs with third parties, as required.
• Assists with video conference events as defined by the organizer/lead.
• Assists the network support team with setup, maintenance, and troubleshooting of various parts of the network.
• Performs other duties as assigned.
• Occasional travel.

Modern Workforce Technology Engineer II

• Manages the day-to-day operations of all key systems across Commercial Lending.
• Acts as a liaison for the department between the business line users, vendors, and internal departments across the bank.
• Manages all required testing, updates, training, and support.
• Receives system issue reports across all Commercial Lending systems from users and provides guidance and support.
• Escalates issues to Bancorp IT team and/or Vendors for research and resolution.
• Builds and maintains user roles within Commercial Lending systems to support key risk and SOX controls; reviews and approves all role changes for existing staff and assigns new staff the correct role following established Security procedures.
• Conducts as needed meetings to discuss issues; system updates; new requests for functionality.
• Completes testing on system updates; coordinates testing by other teams and collects results; reports testing results and monitors updates after installation.
• Schedules, monitors, and maintains the end-of-day reporting across all required systems with assistance of administrative team.
• Coordinates meetings with system users to collect detailed input for enhancements.
• Meets on a regular basis with assigned vendors to discuss enhancements and interfaces; prioritize projects; and monitor progress for in-process projects.
• Overseas all business line projects across Commercial Lending.
• Assists in development of project requirements, sponsors, oversight, and implementation needs.
• Works across business and any internal or external partners to support.
• Assists with the development and oversight of all procedures across Commercial Lending.
• Provides training support in conjunction with business line teams, as requested, for any adjustments or new procedures.
• Maintains system-related policies, standards and protocols for existing products and services and completes annual procedure review.
• Monitors all reporting across Commercial Lending and provides support for report issues.
• Coordinates with outside vendors to manage contract provisions and any needed changes to existing vendor relationships.
• Assists team where applicable with monthly, quarterly, or annual audit, SOX testing, and other Compliance related requirements including data collection needs.
• Assists with maintaining location Disaster Recover Plans.
• Serves as resource for month end financial reporting.
• Provide support to Finance, Credit Risk, and other internal third parties to support daily operations.
• Performs other duties as assigned.

• Ensures products and processes for a variety of business lines are in compliance with all applicable State and Federal regulatory laws and regulations as part of a robust Compliance Management System.
• Provides compliance oversight and advisory services to assigned business lines, e.g., prepaid, lending, operations, etc. and to related functional support areas.
• Performs risk-based periodic reviews in accordance with The Bancorp’s Compliance Risk Management Program, including independent sampling and testing as part of The Bancorp’s second line of defense function.
• Assesses adequacy of The Bancorp policies, procedures and performs second line of defense testing against regulatory requirements, including, but not limited to: Regulations DD, E, CC, DD, B, Z, UDAAP, UDAP, GLBA, ESIGN, SCRA, MLA, CRA, O, M, , CAN SPAM, Reg ii, Reg GG, ID Theft, FCRA, and 1099 IRS Rules.
• Presents testing reports to Compliance Leadership to articulate areas of concern and associated risk.
• Oversees and validates required remedial efforts for issues identified by in-business monitoring, compliance testing, and independent audit.
• Maintains close working relationships with key internal stakeholders, including Fintech Solutions Client Services, Financial Crimes Risk Management, Third-Party Risk, Monitoring & Oversight, and various others business lines.
• Maintains knowledge of regulatory changes, supervisory guidance, and industry best practices to ensure appropriate advisory support is provided to the impacted areas of The Bancorp.
• Performs other duties as assigned.

Enterprise Compliance Analyst

Customer Success Manager

• Provides general support to the Financial Crimes Risk Management (FCRM) department
• Under guidance and direction of various subject matter experts, contributes to the execution of department specific projects and initiatives through data collection, research, analysis, and administrative support.
• Gathers information from a variety of sources, prepares analytic reports, and summary presentations for management use in formulating recommendations.
• Develops an understanding of processes and procedures.
• Shares insights and recommendations for potential enhancements and efficiencies.
• Participates in documenting department processes and procedures.
• Develops a knowledge and understanding of the Banking industry that includes both the customer experience and the inter-relationships of various internal functional departments.
• Supports technical and analytical efforts to improve the quality, reliability, and usefulness of data.
• Successfully contribute to the achievement of assigned department objectives.
• Performs other duties as assigned.

FCRM Intern

• Performs all construction loan closings and post close construction funding and construction management for all Small Business Administration (SBA) clients.
• Responsible for the loan closing, loan administration, and compliance associated with SBA and Conventional real estate construction, leasehold construction, franchise, and non-franchise closings and disbursements.
• Provides the central point of communication to coordinate all Construction closing document collection, and processing/construction and non-construction post-closing administration and funding.
• Provides professional level of communication to borrowers, sales team, lenders, and internal team members.
• Provides for the accurate reporting of all loan updates and status changes within bank’s loan processing, servicing platform systems.
• Coordinates for the review and approval of all funding needs to streamline timely funding to borrowers.
• Uses the systems for specific tracking conditions within loan systems.
• Coordinates for review and approval of all Construction closing needs with borrower and internal teammates.
• Uses the system to track document collection.
• Performs SBA and Commercial Construction review and approval of disbursement documentation required for full compliance with SBA, 7(a), 504, and USDA loans.
• Uses appropriate checklists and file system tools.
• Prepares and releases weekly checklist, appropriate letters, and communications to manage and direct the funding/construction management process.
• Prepares and delivers letters of engagement and instructions to third party vendors to coordinate and manages the projects in construction as well as non-construction funding needs in accordance with banks/SBA standards for compliance, documentation audit, submission, and control.
• Manages all aspects of the construction closing and funding process including audit, reconcile or document the equity requirements for SBA / Bank compliance.
• Works with team members and third-party providers and clients to close and fund all loans.
• Prepares and documents all funding requirements for compliance with funding requirements, loan conditions and compliance with internal bank controls (bank documents, for funding, boarding and approval requirements).
• Complies with general accounting requirements for funding, loan records and post close conditions.
• Closes out of documentation needed for Tickler maintenance, utilizing proper codes, worksheets, and tracking systems.
• Maintains file compliance including accurate utilization of the electronic document storage system, electronic shared system, and hard file stored management.
• Works to maintain current knowledge of the SBA loan program, current banking and regulatory compliance matters.
• Attends or completes all required training for subject matters deemed applicable to position.
• Performs other duties as assigned.

AVP SBL Loan Construction Officer II

Business Intelligence Analyst

• Conducts financial forensic investigations on AML (Anti-Money Laundering) cases involving complex transaction patterns
• Determines and pursues the best investigative approach for each unique case
• Writes and prepares Suspicious Activity Reports (SAR), following established regulatory guidelines and time frames
• Documents steps taken through the investigation escalation process through supporting research and data
• Communicates findings, status, open issues, and other AML-related items to management regularly
• Interfaces with internal and external partners to obtain information, as needed, on questionable transaction activity
• Escalates and coordinates cases with law enforcement as applicable
• Works closely with internal groups to ensure understanding of SAR and investigative requirements
• Provides feedback, input, and suggestions on Know Your Customer (KYC) issues

FCRM Investigations and Reporting Analyst II

• Investigates and analyzes complex potential anti-money laundering and fraudulent transactions
• Conducts financial forensic investigations on AML cases
• Prepares Suspicious Activity Reports (SAR) in compliance with regulatory guidelines
• Communicates findings, status, and other AML-related items to management regularly
• Interfaces with internal stakeholders to obtain information related to client’s transaction activity
• Escalates and coordinates cases with law enforcement as applicable
• Provides feedback and suggestions on AML and KYC issues.

FCRM Investigations and Reporting Analyst III

• Conducts financial forensic investigations on Anti-Money Laundering (AML) cases.
• Determines the best investigative approach for each unique case in compliance with AML department policies.
• Writes and prepares Suspicious Activity Reports (SAR), following established regulatory guidelines.
• Documents steps taken during the investigation escalation process.
• Communicates findings, status, and other AML-related items to management regularly.
• Interfaces with internal and external partners for information on questionable transaction activity.
• Provides feedback on Know Your Customer (KYC) issues to improve function effectiveness.

FCRM Investigations and Reporting Analyst I

• Investigates and analyzes complex potential anti-money laundering and fraudulent transactions.
• Writes and prepares Suspicious Activity Reports (SAR) following regulatory guidelines.
• Documents investigation processes through supporting research and data.
• Communicates findings and status to management regularly.
• Interfaces with internal and external partners for information on transaction activity.
• Escalates and coordinates cases with law enforcement.
• Obtains information from law enforcement agencies and peer banks on AML issues.

• Investigates and analyzes complex potential anti-money laundering and fraudulent transactions
• Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines
• Communicates AML-related findings and status to management regularly
• Trains and works across FCRM departments as needed