About the role
- Support a designated client portfolio, acting as their first point of contact
- Build strong relationships with clients and support them with queries as they arise
- Provide excellent customer service and relationship-driven sales
- Communicate with clients via phone and face-to-face
- Collaborate with the wider team and adapt to business changes
- Pursue professional development and obtain CII or ACII qualifications as offered
Requirements
- Some experience of the Insurance Industry is essential for this role
- Ability to bring your best self to work every day to give our clients the best possible experience
- Be proactive, use your initiative and show entrepreneurial spirit
- Willingness to learn and be curious
- Confidence to work with clients both on the phone and face to face
- Some experience in customer service is important
- Work well with your team; be engaging, collaborative and have the resilience to adapt to change
- Demonstrate honesty and integrity
- Successful application will include employment checks: verifying recent employment, address, credit history and a standard criminal record check
- No Agencies please
- Working Monday to Friday (no weekends here!)
- Basic salary relative to your experience and a generous bonus structure
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
- Hybrid and flexible ways of working for Account Handlers
- Benefits of working with the UKs largest independent Insurance Brokers
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicerelationship buildingproactiveinitiativeentrepreneurial spiritcuriosityconfidencecollaborationresiliencehonesty