Thanx

Implementation Specialist

• Support the successful implementation, training and launch of all merchants with Thanx
• Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up.
• Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
• Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
• Build and maintain strong client relationships as an expert advisor and trusted advocate
• Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
• Train merchant teams to promote the program and use our underlying platform to increase customer engagement
• Proactively find ways to enhance and improve the onboarding process and Customer Success function
• Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

Implementation Manager

Engineering Manager

• Foster a culture of high performance and accountability
• Build trusted relationships through feedback and mentorship
• Oversee successful execution of priorities
• Conduct regular 1:1s and support career growth
• Lead the hiring and onboarding process

Software Engineering Manager

Customer Success Manager

• You'll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction.
• You are a proactive problem-solver, adept at understanding the unique needs and goals of each SMB client.
• Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal.
• Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies.
• Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers.

SMB Customer Success Manager

Growth Marketing

• Own marketing activities that generate qualified sales opportunities
• Partner with sales to design and execute campaigns that drive pipeline
• Create content that supports both inbound lead capture and outbound sales efforts
• Track performance and optimize based on what's working
• Write case studies, comparison pages, email sequences, and sales enablement materials
• Produce social content that resonates with restaurant industry buyers
• Adapt messaging for different audiences and stages of the buyer journey
• Plan and execute multi-channel campaigns across content, email, ads, and outbound
• Support field events, executive dinners, and industry conference activations
• Manage pre-event outreach and post-event follow-up to maximize ROI
• Manage and optimize our marketing and sales technology stack (Salesforce, MixMax, AutoPilot, Gong, etc.)
• Bring structure and repeatability to marketing operations
• Implement automation to scale what's working

Implementation Manager

Software Engineering Manager

SMB Customer Success Manager

Senior Manager, Growth