Thanx

Account Executive

• Pipeline Generation: Proactively prospect assigned accounts to create new opportunities through outbound strategies and creative engagement techniques
• Sales Ownership: Manage the full sales cycle, from discovery and solution presentations to contract signing.
• Strategic Selling: Engage with key stakeholders across the organization, including C-suite executives.
• Product Expertise: Deeply understand the Thanx platform and how it drives measurable value for our customers.
• Market Insights: Provide feedback on messaging, positioning, and market trends to inform our go-to-market strategy.
• Performance Excellence: Consistently meet or exceed quota.
• Industry Engagement: Travel to prospect meetings and relevant industry events as needed.

Enterprise Account Executive

Customer Success Manager

• Manage all aspects of the Customer Success cycle for key accounts from onboarding, to launch/implementation and strategic ongoing account management.
• Work directly with our largest Thanx customers to ensure they are successful and grow their business using Thanx tools.
• Customer stakeholder management, timely and helpful customer strategy, as well as in-depth presentations on Thanx program insights.
• Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals.
• Develop success plans to ensure customer’s goals are achieved through their use of Thanx.
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations.
• Analyze customer data and make recommendations to customers to drive ROI on Thanx.
• Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance.
• Collaborate with Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers.

Customer Support

• Answer consumer support tickets that come through our Customer Service tool, Zendesk
• Tag tickets for tracking, research customer issues, and report any bugs or issues uncovered
• Handle tickets escalated from Tier 1
• Research support issues and escalate when there are indications of larger issues
• Provide detailed background information when reporting a bug or issue
• Maintain courteous and articulate communication and bring a positive and helpful face to the brand
• Day-to-day responsibilities overseen by Director of Merchant Operations and Support
• Work 40 hours per week (5 days, 8 hours each day)
• Contract-to-hire remote position

Consumer Support Specialist

Product Manager

• Contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams to deliver customer-centric solutions.
• Lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories that translate customer needs into technical requirements.
• Partner with customer success, sales, and marketing teams to gather customer feedback and market insights that inform product decisions and positioning.
• Leverage emerging AI technology to dramatically improve the efficiency and effectiveness of the product manager role in partnership with the rest of the product team.
• Weave AI throughout the Thanx platform enriching the experience of our customers and their consumers in ways that drive meaningful business outcomes for restaurants.
• Drive integration partnerships with POS systems, ordering platforms, CRM and marketing platforms, and other restaurant technology providers to expand platform capabilities and market reach.
• Analyze product performance using data analytics tools, defining KPIs and conducting A/B tests to optimize user engagement and business outcomes.
• Collaborate with data teams to leverage our proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features.

Enterprise Account Executive

Customer Success Manager

Consumer Support Specialist

Senior Product Manager