Thanx

Operations

• Configure new merchant locations across loyalty, credit card, and POS integrations
• Set up and configure merchant programs to align with their business needs within the Thanx platform
• Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex)
• Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants
• Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners
• Identify opportunities to enhance operational efficiency, build new processes, and document best practices.

Merchant Operations Generalist

People Operations

• Execute onboarding programs for employees in the US and Canada
• Coordinate employee engagement initiatives, surveys, and recognition programs
• Support performance management cycles by coordinating timelines, documentation, and communications
• Maintain employee lifecycle processes, including onboarding, role changes, and offboarding
• Administer HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
• Maintain employee records, documentation, and compliance requirements across both countries
• Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
• Maintain and update employee handbooks and internal policy documentation
• Administer employee benefits programs in both the US and Canada
• Manage employee leave programs (FMLA, provincial leave standards, etc.)
• Coordinate payroll processes with Finance and external payroll providers
• Maintain HRIS accuracy, employee data integrity, and reporting
• Ensure internal People systems and documentation remain up to date
• Support recruiting coordination, including interview scheduling, candidate communication, and offer preparation
• Maintain job descriptions, leveling documentation, and organizational records
• Coordinate hiring and onboarding logistics with hiring managers and recruiters
• Serve as a first point of contact for employee questions related to policies, benefits, and People processes
• Assist managers with documentation related to performance improvement plans, employee changes, and employee relations matters
• Ensure managers follow established People policies and procedures

People Operations Manager

Customer Success Manager

• Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals
• Develop success plans to ensure customer’s goals are achieved through their use of Thanx
• You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations
• You’re adept with customer data and can analyze your findings to make recommendations to customers to drive ROI on Thanx
• Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance
• Work seamlessly with various teams, specifically Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers