Thanx

Merchant Operations Generalist

Thanx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $22 per hour

Job Level

Junior

About the role

  • Configure new merchant locations across loyalty, credit card, and POS integrations
  • Set up and configure merchant programs to align with their business needs within the Thanx platform
  • Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex)
  • Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants
  • Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners
  • Identify opportunities to enhance operational efficiency, build new processes, and document best practices.

Requirements

  • 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues
  • Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
  • Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
  • Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently
  • Experience driving process improvements, not just executing existing playbooks
  • Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportoperationsprocess improvementsmerchant program configurationPOS integrationdiagnosing technical issuesonboarding processescredit card-linked loyalty programsSaaS experiencerestaurant industry experience
Soft Skills
problem-solvingattention to detailcommunication skillscollaborationability to work in fast-paced environmenttranslating technical issuesmulti-tasking