Thanx

Customer Success Manager

Thanx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $105,000 - $120,000 per year

About the role

  • Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals
  • Develop success plans to ensure customer’s goals are achieved through their use of Thanx
  • You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations
  • You’re adept with customer data and can analyze your findings to make recommendations to customers to drive ROI on Thanx
  • Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance
  • Work seamlessly with various teams, specifically Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers

Requirements

  • 4-5 years of software/B2B customer success management experience
  • An understanding of startup environments and willingness to adapt in a fast-paced environment
  • Strong written and verbal skills and enjoy speaking to a crowd
  • A BA/BS
  • A blended creative and analytical approach to problem-solving
  • Familiarity with software, like Salesforce, Catalyst, Front and Notion
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementdata analysisproblem-solving
Soft Skills
relationship buildingcommunicationadaptabilitycreativityanalytical thinking
Certifications
BABS