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About the role
Key responsibilities & impact- Execute onboarding programs for employees in the US and Canada
- Coordinate employee engagement initiatives, surveys, and recognition programs
- Support performance management cycles by coordinating timelines, documentation, and communications
- Maintain employee lifecycle processes, including onboarding, role changes, and offboarding
- Administer HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
- Maintain employee records, documentation, and compliance requirements across both countries
- Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
- Maintain and update employee handbooks and internal policy documentation
- Administer employee benefits programs in both the US and Canada
- Manage employee leave programs (FMLA, provincial leave standards, etc.)
- Coordinate payroll processes with Finance and external payroll providers
- Maintain HRIS accuracy, employee data integrity, and reporting
- Ensure internal People systems and documentation remain up to date
- Support recruiting coordination, including interview scheduling, candidate communication, and offer preparation
- Maintain job descriptions, leveling documentation, and organizational records
- Coordinate hiring and onboarding logistics with hiring managers and recruiters
- Serve as a first point of contact for employee questions related to policies, benefits, and People processes
- Assist managers with documentation related to performance improvement plans, employee changes, and employee relations matters
- Ensure managers follow established People policies and procedures
Requirements
What you’ll need- 3-5 years of People Operations or HR experience
- Experience supporting employees in both the US and Canada
- Working knowledge of US multi-state employment law and Canadian employment standards
- Strong operational and organizational skills with close attention to detail
- Experience managing HR systems, documentation, and compliance processes
- Comfortable working in a fast-paced, scaling environment (SaaS experience preferred)
- Strong communication skills and ability to coordinate across teams
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRIS managementemployee onboardingperformance managementemployee benefits administrationpayroll coordinationcompliance documentationemployee lifecycle processesemployee engagement initiativesmulti-state employment lawCanadian employment standards
Soft Skills
organizational skillsattention to detailcommunication skillscoordination skillsinterpersonal skillsproblem-solving skillsadaptabilityteam collaborationtime managementcustomer service orientation