TFS-The Foundation Specialists

Recruitment

• Manage the full life cycle of the recruitment & hiring process
• Plan and conduct all recruiting events
• Conduct phone/web interviews with qualified candidates
• Seek opportunities to promote employment with the company
• Coordinate onboarding for all new hires
• Work with the HR manager to determine the yearly recruiting budget

Recruiter

Customer Support

• Represent us by taking calls, scheduling sales, & service appointments
• Provide vital tactical support to other departments of the company
• Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention
• Provide each customer with a remarkable experience

Customer Care Representative

General

• Coordinate and schedule production jobs efficiently to meet customer timelines
• Communicate with customers to confirm appointments and provide updates
• Work closely with production crews to ensure schedules are accurate and optimized
• Monitor job progress and make real-time adjustments as needed
• Maintain clear and accurate records within internal systems
• Collaborate with sales and operations teams to ensure a seamless customer experience
• Proactively identify scheduling conflicts and provide solutions

Recruiter

Customer Care Representative

Production Scheduler/Dispatcher