Customer Care Representative

TFS-The Foundation Specialists

Customer Care Representative at TFS handling customer inquiries and scheduling service appointments. Contributing to high-quality customer service with a focus on appointment retention.

Posted 7/1/2026full-timeCollege Grove • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on lead conversion and appointment retention. Proficient in communication and interpersonal skills to provide exceptional customer experiences.

Highest-signal resume keywords

Customer Service ExperienceExceptional Communication SkillsStrong Listening SkillsProficiency in Computer SkillsCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsTelephone Skills

Industry Keywords

Lead ConversionAppointment SchedulingCustomer ExperienceMetricsBackground Check

About the role

Key responsibilities & impact

Represent us by taking calls, scheduling sales, & service appointments
Provide vital tactical support to other departments of the company
Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention
Provide each customer with a remarkable experience

Requirements

What you’ll need

Customer service experience in a call center environment preferred
Exceptional telephone, communication, & interpersonal skills
Strong voice & a good listener
Proficiency in computer skills including navigating multiple tabs, windows & systems
Ability to pass pre-employment drug screen & background check

Benefits

Comp & perks

health, dental, vision, life insurance
401(k) with 4% company match
extensive paid training and ongoing support