Teya

People Operations

• Dar soporte a todo el ciclo de vida del empleado, incluyendo procesos de incorporación (onboarding), cambios contractuales y salidas (offboarding)
• Actuar como punto de contacto de confianza para empleados y managers
• Liderar el onboarding de principio a fin
• Garantizar que todos los datos y documentación de los empleados sean precisos, actualizados y cumplan con los estándares de calidad y normativa
• Dar soporte en temas de relaciones laborales
• Colaborar con los People Partners para ejecutar iniciativas clave de People
• Trabajar con equipos multifuncionales (por ejemplo, Payroll, Finanzas, Legal)
• Identificar oportunidades para mejorar los procesos de People
• Contribuir a una experiencia del empleado positiva y atractiva dentro de tu mercado
• Gestionar de principio a fin la oficina de Madrid

People Generalist

Inside Sales

• Komunikovat s klienty po telefonu i e-mailu
• Ozývat se potenciálním klientům, kteří už o nás projevili zájem (žádné cold cally)
• Pomáhat stávajícím klientům s rozšířením služeb (upsell)
• Domlouvat schůzky pro kolegy z terénu
• Vysvětlovat potenciálním klientům, jak Storyous pomáhá gastro podnikům fungovat lépe
• Spolupracovat s týmem v kanceláři

Inside Sales Agent

Backend Engineer

• Design, develop, and maintain clean, efficient, secure, and well-tested code to support critical business needs, ensuring scalability, performance, and reliability across Teya's systems.
• Take ownership of features and projects throughout the full software development lifecycle, including scoping, design, development, testing, deployment, and maintenance.
• Collaborate closely with cross-functional teams (including product, design, data science, security, and operations) to understand requirements, provide technical insights, and contribute to architecture discussions.
• Build tools and integrate systems to enhance operational efficiency, reliability, and scalability of products across the business.
• Contribute to process improvements, focusing on continuous integration, delivery, and deployment to ensure a smooth and stable development pipeline.
• Participate in code reviews, share feedback constructively, and help elevate the overall quality and performance of the team’s output.
• Mentor and support fellow developers, fostering a collaborative and innovative environment.
• Stay updated with the latest trends and technologies in software engineering, payments, and fintech, proactively identifying opportunities for improvement and innovation.
• Assist in troubleshooting complex issues related to our systems, providing timely resolutions to ensure uninterrupted service for our customers.
• Help define and promote best practices in software development, including code quality, testing, automation, and security.
• Serve as a subject matter expert in key areas, providing guidance and support to other teams.

Senior Backend Engineer

• Develop, and maintain clean, efficient, and well-tested code to support business needs, focusing on reliability and performance.
• Take ownership of features and small projects throughout the development lifecycle, including design, implementation, testing, and deployment, under the guidance of senior engineers.
• Collaborate with cross-functional teams (including product, design, and operations) to understand requirements and contribute technical insights.
• Contribute to building tools and integrating systems to enhance operational efficiency and product effectiveness.
• Participate in code reviews, giving and receiving constructive feedback to improve code quality.
• Learn and apply new technologies and best practices in software development, with support from senior team members.
• Assist in troubleshooting and resolving issues related to our systems.
• Contribute to process improvements within the team, focusing on code quality, testing, and efficient development workflows.
• Document your work and technical decisions clearly for both technical and non-technical stakeholders.

Sales

• Deliver structured onboarding for new ISCs - covering Teya's products, pricing, tools, and the merchant onboarding process.
• Adapt your approach based on each ISC's background. Some will have payments experience; others will be new to the industry.
• Ensure ISCs have genuinely developed the competencies they need.
• Spend regular time in the field - shadowing ISCs, observing their approach, and giving practical feedback.
• Coach ISCs to build the confidence and skills they need to hit their early milestones and develop sustainable selling habits.
• Run structured 1:1s and follow-ups to maintain momentum, spot blockers early, and keep ISCs engaged through the activation period.
• Build connection within the new-joiner cohort - through groups, celebrating wins, and creating a sense that ISCs aren't doing this alone.
• Be a visible, approachable presence. ISCs should know who you are and feel comfortable reaching out when they need support.
• Keep HubSpot accurate and up to date - logging activity, tracking progress, and ensuring handovers are clean.
• Surface insights on what's working and what isn't. Your observations from the field will shape how we improve the programme.

Sales Enablement Trainer

Administration

• Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS, and Android devices
• Ensure all devices remain compliant with corporate device management and security policies
• Manage video conferencing solutions in the offices
• Distribute and manage mobile devices and airtime contracts
• Support the onboarding and offboarding of Teyans
• Support the delivery of a highly automated environment
• Work closely with all key stakeholders across the organization

People Generalist

Inside Sales Agent

Senior Backend Engineer

Backend Engineer

Sales Enablement Trainer

Service Desk Administrator