Service Desk Administrator
Teya
full-time
Posted on:
Location Type: Hybrid
Location: Prague • Czechia
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About the role
- Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS, and Android devices
- Ensure all devices remain compliant with corporate device management and security policies
- Manage video conferencing solutions in the offices
- Distribute and manage mobile devices and airtime contracts
- Support the onboarding and offboarding of Teyans
- Support the delivery of a highly automated environment
- Work closely with all key stakeholders across the organization
Requirements
- At least two years' experience working in a similar IT service environment
- High level of proficiency in supporting Apple and Windows endpoints
- Good working knowledge of Slack, Teams, the Atlassian suite of products, and Microsoft 365
- Effective communicator, able to communicate technical topics to technical and non-technical audiences
- Excellent analytical and problem-solving skills
- Excellent time management skills and ability to multi-task and prioritize work
- Developed attention to detail and proactive problem solver
Benefits
- Continuous learning opportunities
- Supportive community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supportWindowsmacOSiOSAndroidvideo conferencing solutionsdevice managementsecurity policiesautomated environment
Soft Skills
effective communicatoranalytical skillsproblem-solving skillstime managementmulti-taskingprioritizationattention to detailproactive problem solver