TEXAID

Customer Support

• You actively support your colleagues in Customer Support on all matters related to container management
• You are the daily contact person for our national clients and handle various requests independently
• In this role you act as an interface between our customers and internal departments
• When required, you conduct customer satisfaction analyses with a focus on excellent service quality
• You take ownership of complaint management — including documentation and escalation to the relevant department
• You independently manage the entry and maintenance of customer and invoice data in our CRM system
• With your commitment, you contribute to a well-organized back office.

Customer Support Specialist — Container Management

Producer

• You take full operational responsibility for our Apolda site and directly manage the next leadership level (department heads) as well as team leaders across departments.
• Together with your team, you will develop the site strategically and operationally with a focus on productivity, efficiency and sustainable leadership structures.
• You ensure close alignment with the company’s strategy and make sure that processes, decisions and leadership behavior are in line with TEXAID’s values and objectives – including their daily implementation on site.
• You strengthen routines, establish reliable standards and develop a common leadership approach that is embraced across locations.
• You support managers in their development and create an environment in which responsibility is taken and transparency is practiced.
• You work closely with the CEO and other central functions and make a decisive contribution to the economic and cultural stabilization of the site.
• In the medium term – as part of a planned succession arrangement – you will additionally develop into a role leading Export & Sales within the next 3–4 years and thus take on a central role in the company.

Production Manager – Textile Sorting

Bookkeeper

• First point of contact for colleagues across the entire TEXAID Group for all accounting-related questions
• Typical tasks in ongoing accounting, accounts receivable, accounts payable and fixed assets accounting
• Maintenance of master data
• Active participation in month-end, quarter-end and year-end closings
• Handling ad-hoc requests

Accounting Clerk – Accounting

Manager

• Make decisions regarding store operations
• Coordinate the team and prepare flexible staff schedules
• Ensure smooth day-to-day operations
• Creatively design the sales floor and ensure an optimal product assortment
• Coach and motivate employees

Store Manager – Secondhand Fashion

• Provide support to customer support colleagues in the Container Management area
• Serve as a point of contact for national customers and independently handle their inquiries
• Conduct customer satisfaction analyses
• Manage complaints responsibly and document them
• Capture and maintain customer and billing data in the CRM system

Customer Support Specialist — Container Management

Production Manager – Textile Sorting

Accounting Clerk – Accounting

Store Manager – Secondhand Fashion

Customer Support Representative – Container Management