TEXAID

Customer Support Specialist — Container Management

TEXAID

full-time

Posted on:

Location Type: Office

Location: Apolda • Germany

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Job Level

Junior

About the role

  • You actively support your colleagues in Customer Support on all matters related to container management
  • You are the daily contact person for our national clients and handle various requests independently
  • In this role you act as an interface between our customers and internal departments
  • When required, you conduct customer satisfaction analyses with a focus on excellent service quality
  • You take ownership of complaint management — including documentation and escalation to the relevant department
  • You independently manage the entry and maintenance of customer and invoice data in our CRM system
  • With your commitment, you contribute to a well-organized back office.

Requirements

  • You have initial professional experience in an office role — preferably in a logistics environment
  • You are willing to learn new tasks and are interested in further professional development
  • You demonstrate commitment and team spirit every day
  • You have solid IT skills and are proficient with common MS Office applications
  • Ideally, you already have some experience working with a CRM system.
Benefits
  • Around 45 years of experience in the sustainable reuse of used textiles
  • Opportunities for professional development
  • Highly motivated team in a relaxed and informal working atmosphere
  • Meaningful work that makes a positive contribution to our planet — textile recycling is active climate protection
  • The best colleagues in the world: more than 1,000 worldwide and over 700 in Germany
  • 20% contribution to the company pension plan
  • 20% discount in our approximately 70 secondhand stores and online stores
  • Attractive offers via Corporate Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer satisfaction analysiscomplaint managementdata entrydata maintenance
Soft Skills
commitmentteam spiritindependenceorganizational skills