Customer Support Representative – Container Management
TEXAID
full-time
Posted on:
Location Type: Office
Location: Apolda • Germany
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Job Level
About the role
- Provide support to customer support colleagues in the Container Management area
- Serve as a point of contact for national customers and independently handle their inquiries
- Conduct customer satisfaction analyses
- Manage complaints responsibly and document them
- Capture and maintain customer and billing data in the CRM system
Requirements
- Some prior experience in an office role — preferably in a logistics environment
- Willingness to learn and take on new tasks
- Good IT skills — common MS Office applications
- Initial experience working with a CRM system
Benefits
- 20% contribution toward the company pension scheme
- 20% discount in our approximately 70 secondhand stores and online stores
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportindependent handling of inquiriescustomer satisfaction analysiscomplaint managementdata documentationwillingness to learntask management