Teton

Customer Success Manager

• Own post-sale adoption and value delivery for a portfolio of UK care provider accounts.
• Lead onboarding and training for new sites, ensuring staff confidence and product fluency from day one.
• Build strong relationships with stakeholders across organisations, including Home Managers, Quality and Operations leaders, Digital teams, and frontline care staff.
• Monitor adoption and account health, proactively identifying risks and intervening early to drive success.
• Partner closely with Account Managers to surface expansion opportunities and account risks.
• Act as the voice of the customer, collaborating with Product and Support teams to drive improvements and resolve issues.
• Use data and customer insights to demonstrate value and support customers in achieving their goals.
• Spend time onsite with customers for go-lives, training and key account moments (~20% travel across the UK).

Solutions Engineer

• Chart and data review across US client communities to identify impact stories, near-miss catches, and clinically meaningful trends worth elevating in QBRs and client reviews
• Pre-call clinical preparation for CSMs — pulling resident-level examples, framing clinical narratives, and ensuring every operator conversation is grounded in defensible clinical evidence
• Development and maintenance of Teton's regulatory playbook library — state by state
• Authoring policy and procedure templates that operators can adopt or adapt — covering Teton integration into fall management programs, change-of-condition protocols, documentation workflows, and quality assurance processes
• Clinical content review across CS-facing materials: training decks, FAQ libraries, objection handling guides, and operator-facing communications
• Partnership with Product on clinical workflow questions, edge cases, and feature design grounded in real nursing reality
• Occasional client-facing presence on high-stakes calls — clinical escalations, regulatory questions, DON-level conversations, or new operator clinical reviews
• Supporting sales calls as the clinical expert and helping drive clinical value
• Staying current on senior living regulatory trends (CMS, state survey, BIPA/HIPAA intersections) and translating shifts into actionable guidance for CS and operators.

Clinical Solutions Engineer

Account Executive

• The Business Development Director (BDD) will be responsible for developing and executing a go-to-market strategy to grow Teton’s footprint across Senior Living & Skilled Nursing Operators.
• Own the full sales cycle, from outbound prospecting and industry event attendance to managing multi-stakeholder enterprise deals through to close.
• Build and maintain a strong pipeline of qualified opportunities, providing accurate forecasting and CRM updates, with a consistent focus on exceeding target.
• Collaborate closely with leadership and cross-functional teams to help shape Teton’s commercial approach in the US.

Enterprise Account Executive – BDD

Recruitment

• Own the full recruiting journey from sourcing and building genuine relationships with candidates to delivering standout interview experiences and guiding them through the offer stage.
• Stay plugged into market and industry trends to spot top talent from business development, growth, and marketing to customer success and account management.
• Partner closely with leadership across teams to ensure every hire aligns with team goals and company vision.
• Champion Teton’s culture at every touchpoint, whether you’re connecting with candidates, hosting networking events, or representing us at conferences and career fairs.

Customer Success Manager

Clinical Solutions Engineer

Enterprise Account Executive – BDD

Talent Acquisition Partner – U.S. Commercial