Customer Success Manager

Teton

Customer Success Manager guiding UK care provider accounts in adopting Teton's AI technology. Leading onboarding, ensuring customer value realization, and fostering stakeholder relationships with 20% travel in the UK.

Posted 6/22/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own post-sale adoption and value delivery for a portfolio of UK care provider accounts.
Lead onboarding and training for new sites, ensuring staff confidence and product fluency from day one.
Build strong relationships with stakeholders across organisations, including Home Managers, Quality and Operations leaders, Digital teams, and frontline care staff.
Monitor adoption and account health, proactively identifying risks and intervening early to drive success.
Partner closely with Account Managers to surface expansion opportunities and account risks.
Act as the voice of the customer, collaborating with Product and Support teams to drive improvements and resolve issues.
Use data and customer insights to demonstrate value and support customers in achieving their goals.
Spend time onsite with customers for go-lives, training and key account moments (~20% travel across the UK).

Requirements

What you’ll need

3+ years of experience in Customer Success or a similar post-sale role within a B2B SaaS environment.
Proven track record managing enterprise or mid-market accounts and delivering strong adoption and retention outcomes.
Experience supporting healthcare providers, care providers, or other complex operational environments.
Strong analytical skills with the ability to interpret product usage data and connect it to customer outcomes.
Excellent written and verbal communication skills, with the ability to communicate effectively with both frontline teams and senior stakeholders.

Benefits

Comp & perks

Competitive salary and participation in our warrant programme.
Pension scheme.
Flexible hybrid working with access to WeWork offices across London.
Regular team gatherings and opportunities to collaborate with colleagues across Europe.
The opportunity to work with state-of-the-art AI technology in one of the most important industries in the world.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer insightsproduct usage interpretation

Soft Skills

relationship buildingstakeholder managementcommunicationanalytical skillstrainingproblem-solving