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About the role
Key responsibilities & impact- Chart and data review across US client communities to identify impact stories, near-miss catches, and clinically meaningful trends worth elevating in QBRs and client reviews
- Pre-call clinical preparation for CSMs — pulling resident-level examples, framing clinical narratives, and ensuring every operator conversation is grounded in defensible clinical evidence
- Development and maintenance of Teton's regulatory playbook library — state by state
- Authoring policy and procedure templates that operators can adopt or adapt — covering Teton integration into fall management programs, change-of-condition protocols, documentation workflows, and quality assurance processes
- Clinical content review across CS-facing materials: training decks, FAQ libraries, objection handling guides, and operator-facing communications
- Partnership with Product on clinical workflow questions, edge cases, and feature design grounded in real nursing reality
- Occasional client-facing presence on high-stakes calls — clinical escalations, regulatory questions, DON-level conversations, or new operator clinical reviews
- Supporting sales calls as the clinical expert and helping drive clinical value
- Staying current on senior living regulatory trends (CMS, state survey, BIPA/HIPAA intersections) and translating shifts into actionable guidance for CS and operators.
Requirements
What you’ll need- Active clinical licensure preferred (RN, LPN, or equivalent)
- 5+ years of clinical experience in senior living, post-acute, or long-term care (AL, MC, SNF, or LTC)
- Experience with state survey, regulatory compliance, and clinical documentation in a senior care setting
- Strong familiarity with fall management, change-of-condition workflows, and resident acuity assessment
- Excellent written communication — able to translate clinical nuance into operator-ready policies, playbooks, and narratives
- Comfortable working cross-functionally with non-clinical teammates (CS, Product, Sales)
- Mindset: You're eager to bring your clinical expertise into shaping systems, tools, and resources that scale across operators nationwide
- High-ownership and entrepreneurial — you want to help build the playbook
- You're energized by steep learning curves and a hands-on environment where you'll be challenged, supported, and constantly stretching your skill set
- You love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality
- Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way
- Genuinely curious about AI, computer vision, and how emerging technology actually lands in clinical settings
- You want your work to make a real impact and look back in five years knowing you were part of building something that mattered.
Benefits
Comp & perks- Competitive Salary and participation in our warrant program.
- Work with state-of-the-art technology in a pioneering field.
- A vibrant, learning-focused work environment.
- 401(k) plan, paid time off, health insurance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical licensureclinical experienceregulatory complianceclinical documentationfall managementchange-of-condition workflowsresident acuity assessmentpolicy authoringdata analysisclinical content review
Soft Skills
written communicationcross-functional collaborationhigh ownershipentrepreneurial mindsetcuriositydirect communicationproblem-solvingadaptabilityteamworklearning agility
Certifications
RNLPN