Terminix

Outside Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Visually inspect homes for pests and sell pest control solutions
• Collaborate with the Customer Service Center and Technicians
• Develop proposals for customers
• Follow up on past proposals to close sales opportunities

Outside Sales Professional

Technician

• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Provide advice on how to reduce the risk of future infestations
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle

Pest Technician

• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment.
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle (we provide routine maintenance)

Pest Control Technician

• Perform industry leading pest management services for residential customers.
• Identify and eliminate pests from residential properties by conducting thorough inspections.
• Determine the type of pest infestation and apply appropriate treatments like pesticides and traps.
• Provide preventative measures to prevent future infestations, adhering to safety regulations.
• Communicate with clients about pest control solutions.
• Conduct thorough inspections of client properties to identify signs of pest infestations and entry points.
• Apply approved pest control products, including chemicals, baits, and traps, to eliminate pests.
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment.
• Build relationships with customers, schedule and confirm their appointments, and help with sales to current customers.

Operations

• Oversee ongoing technician training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Operations Manager

Sales

• Responsible for improving the productivity of the assigned group of sales colleagues
• Implements, coordinates, and presents the new hire training and development program
• Provides mentoring, coaching, as well as formal facilitation to new and existing sales colleagues
• Leads weekly meetings with Team to monitor performance
• Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance
• Monitors progress against revenue objectives; jointly accountable with Operations for APITDA realization
• Works in the field with sales colleagues daily and maintains minimum sales activity requirements

Area Sales Manager

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements
• Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily

Manager

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM
• Collaborate with our Customer Service Center and Inside Sales department for increased opportunities
• Provide expert knowledge to new service installations
• Follow up on past proposals to close sales opportunities