Operations Manager

Terminix

Operations Manager overseeing technician recruiting and ongoing training at Rentokil North America. Ensuring high standards of service quality and customer satisfaction with a focus on technician success.

Posted 7/7/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance technician performance and retention while ensuring compliance with safety standards and regulatory requirements. Proficient in problem-solving, effective communication, and maintaining customer satisfaction.

Highest-signal resume keywords

Technician Training and DevelopmentRecruitment and HiringPerformance EvaluationCustomer Relationship ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic/Intermediate MathPerformance AuditsInventory ManagementSchedulingService Quality Assurance

Soft Skills

Problem SolvingLeadershipCommunicationRapport BuildingMotivation

Certifications & Qualifications

High School Diploma or GEDValid Driver’s LicenseLicenses/Certificates as Required

Industry Keywords

Pest ControlTermite ControlHome ServicesCustomer RetentionStaffing Levels

About the role

Key responsibilities & impact

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products

Requirements

What you’ll need

High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver’s license
Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math, for calculations related to sales/service
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)