Human Resources Generalist
GuideStar Eldercare
Operations Manager
Tenet Healthcare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $72,509 - $108,763 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for managing a collections department including staffing, training, and strategy.
- Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans.
- Oversees hiring in the region and provides training/coaching to branch supervision.
- Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures.
- Establishes procedures for daily operations (with input form site management)
- Supervises, plans, organizes, and directs the daily activities of the department and its collection functions.
- Anticipates future changes/needs, creating strategic and operational plans for addressing them.
- Resolves corporate interface problems which cannot be resolved at the supervisory level.
- Develops operational targets in collaboration with site management.
- Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Direct Reports: 2 – 3 Supervisors, 3-4 Support Staff
- Indirect Reports: 15-20 Collectors and Account Specialists
- Must be able to work in sitting position, use computer and answer telephone
- Call Center environment with multiple workstations in close proximity
- Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
- As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare.
- Compensation: Pay: $72,509.00 - $108,763.00 annually. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses.
Requirements
- Advanced knowledge of healthcare A/R
- Excellent working knowledge of Patient Financial Services operations with specific focus on collections
- Proficient in Microsoft Office (Word and Excel)
- Advanced writing skills
- Ability to provide advanced customer service
- Ability to plan and implement process improvements
- Ability to train and coach staff
- Ability to multi-task
- Strong leadership and organizational skills
- High School diploma or equivalent
- 4-year college degree in Healthcare Administration, Business preferred
- 5 – 7 years management experience in credit/collections (Healthcare or related industry preferred)
