Ten Lifestyle Group

Account Manager

• **Key Responsibilities**
• - Source, negotiate, and contract partnerships across Retail and Lifestyle more broadly.
• - Secure pipelines of lifestyle partners, ensuring exclusive and high-value offers.
• - Design and deliver member events and experiences as part of the broader lifestyle proposition.
• - Manage supplier and partner relationships end-to-end, from onboarding to performance tracking.
• - Ensure all partnerships (offers, events, retail activations) meet closed-user-group standards and deliver measurable value.
• - Monitor partner performance, redemption data, and member demand to recommend improvements and identify revenue opportunities.
• - Collaborate with internal teams (Propositions, Marketing, Client Services) to ensure smooth implementation and promotion of offers.
• - Prepare reports, presentations, and proposals for stakeholders, ensuring consistency with corporate guidelines.
• - Maintain accurate internal records (CRM, spreadsheets, contracts), managing administrative tasks to ensure compliance.
• - Stay informed on market trends and competitor activity to keep our portfolio best in market.

Partnership Manager – Retail

• Join us as the **Head of Lifestyle Proposition & Partnerships **for **LAC**, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high-value partnerships that underpin our premium lifestyle services.
• You will be responsible for driving the overall lifestyle strategy — from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra-High-Net-Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients’ aspirations.
• We are seeking a dynamic and visionary leader who combines strategic thinking with a hands-on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best-in-class but also continues to evolve in line with market trends, partner capabilities, and our clients’ ever-changing expectations.
• **Key Responsibilities **
• - **Strategic Leadership**: Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
• - **Proposition & Partnerships**: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets.
• - **Innovation & Engagement**: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
• - **Collaboration & Integration**: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
• - **Performance & Team Development**: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
• - **Industry Representation**: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.

Head of Lifestyle Partnerships

• Strategic Leadership: Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
• Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets.
• Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
• Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
• Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
• Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.

• 担当する旅行商品・トラベルプロポジションの責任者としての管理
• 新規パートナー契約・条件交渉、商品ラインナップの強化
• 既存パートナー契約の最適化・競争力維持
• トラベルコミッション収益の最大化施策の立案・実行
• 旅行トレンドの調査、展示会・業界イベントへの参加
• 社内および会員向けの円滑な運用体制の構築
• グローバルチームとの連携（プロジェクト、レポーティング、施策推進）
• パートナーとの長期的かつ強固な関係構築
• ニュースレターおよびプラットフォーム戦略の企画・運用
• パートナー向けトレーニング、イベント、インセンティブ、ショーケース等の企画運営

Partnership Manager – Retail

Head of Lifestyle Partnerships

Head of Lifestyle Partnerships

Japan Travel Partnership Manager