Ten Lifestyle Group

Manager

• Respond to customer requests by phone, email, and chat, meeting the appropriate response time for each channel;
• Create service requests, manage follow-ups, and resolve issues;
• Resolve requests in direct communication with clients whenever possible;
• Contact external suppliers, coordinate and contract services on behalf of clients;
• Ensure clients are informed of all terms and conditions of our suppliers before executing any transaction;
• Provide occasional support to leadership activities when required;
• Support client requests from other Ten Global offices;
• Access the Ten Learning training and development platform during working hours to learn or refresh knowledge;
• Fully explore and understand each client's requests and use your concierge expertise to propose options that effectively and appropriately match their needs

Lifestyle Manager – Travel Customer Service, Concierge

Recruitment

• Gerenciar o processo de recrutamento ponta a ponta e desenvolver estratégias para atrair, identificar e contratar talentos de alto nível.
• Atuar em parceria com Hiring Managers para entender as necessidades do negócio, criar anúncios de vagas e desenvolver campanhas de recrutamento eficazes.
• Assegurar que os processos sejam eficientes e alinhados aos objetivos, valores e padrões da Ten.
• Garantir conformidade com leis, regulamentações e políticas internas.

Recruiter – Temporário

Account Executive

• Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
• Produce governance packs for monthly and quarterly client reviews
• Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
• Carry out ad hoc deep dive investigations or ad hoc reports, as required.
• Assume full responsibility for the account management of designated small accounts.
• Efficiently address and resolve any day-to-day client queries or issues in a timely manner.
• Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary.
• Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers.
• Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams.
• Issue invoices promptly and ensure that payments are received without delay.
• To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
• Maintain updated trackers for designated projects and new programme launches within Client Services.
• Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule.
• Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects.
• Develop expertise in best practice processes for launching new programmes within Ten.
• Assume responsibility for client services actions necessary for the launch of new programmes with specific clients.