Account Executive

Ten Lifestyle Group

Account Executive supporting Account Managers in lifestyle management services at Ten Group. Responsible for project management, account management, data analysis, and client satisfaction.

Posted 6/3/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
Produce governance packs for monthly and quarterly client reviews
Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
Carry out ad hoc deep dive investigations or ad hoc reports, as required.
Assume full responsibility for the account management of designated small accounts.
Efficiently address and resolve any day-to-day client queries or issues in a timely manner.
Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary.
Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers.
Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams.
Issue invoices promptly and ensure that payments are received without delay.
To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
Maintain updated trackers for designated projects and new programme launches within Client Services.
Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule.
Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects.
Develop expertise in best practice processes for launching new programmes within Ten.
Assume responsibility for client services actions necessary for the launch of new programmes with specific clients.

Requirements

What you’ll need

Highly organised with use of project management tools or trackers
Ability to prioritise appropriately
Clear, concise, confident communicator, able to influence key stakeholders
Attention to detail
Highly numeric with good data analysis skills
Ability influence key stakeholders through clear communication
Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
Experience delivering client-focused solutions to customer needs.
Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results.
Excellent listening and presentation abilities.
Strong verbal, numerical and written communication skills.
Great analytical skills to work on reporting and data analysis.
To ensure you are fully aware of all best practice and are consistently adhering to these
Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.
High energy, ambitious, and motivated to develop within a client‑facing commercial role.
Collaborative and able to work effectively across teams and regions.
Solution‑oriented, adaptable, and resilient in a fast‑paced client environment.
Aligned to Ten’s values: Member Focused, Trustworthy, and Pioneering.

Benefits

Comp & perks

A competitive salary depending on experience
Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
Extra Rewards. Lucrative Ten Loyalty Rewards program.
Remote Working Holidays - possibilities to Travel and Work!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
ICAS Employee Health and Wellness (EHW) services which are confidential and free for all employees to use.
Safe & secure offices in the Foreshore with complimentary off-street parking.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementaccount managementreportingclient-focused solutionsMS ExcelMS PowerPointgovernanceprocess improvementnumerical skills

Soft Skills

highly organizedclear communicationattention to detailinfluencing stakeholdersanalytical skillscollaborativesolution-orientedadaptableresilientpresentation abilities