Lifestyle Manager – Travel Customer Service, Concierge

Ten Lifestyle Group

Lifestyle Manager delivering exemplary concierge services for high-net-worth clients in travel. Addressing requests through various channels while ensuring quality and efficiency in service.

Posted 6/18/2026part-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer requests by phone, email, and chat, meeting the appropriate response time for each channel;
Create service requests, manage follow-ups, and resolve issues;
Resolve requests in direct communication with clients whenever possible;
Contact external suppliers, coordinate and contract services on behalf of clients;
Ensure clients are informed of all terms and conditions of our suppliers before executing any transaction;
Provide occasional support to leadership activities when required;
Support client requests from other Ten Global offices;
Access the Ten Learning training and development platform during working hours to learn or refresh knowledge;
Fully explore and understand each client's requests and use your concierge expertise to propose options that effectively and appropriately match their needs

Requirements

What you’ll need

Bachelor's degree in Tourism or a related field
Advanced English (conversational)
Customer service experience
Strong knowledge of the Microsoft Office suite
Experience in travel agencies, concierge services, hospitality, or tourism is desirable
Additional language skills are a plus
Commitment to supporting Ten’s environmental, social and governance (ESG) goals and promoting adherence to company policies.

Benefits

Comp & perks

Competitive salary commensurate with experience.
Quarterly bonus, meal/food allowance, home office allowance, medical and dental insurance, plus referral bonus (Employee Referral Program).
Hybrid work model (2 days per week in the office). Combine remote and in-office work for better work-life balance!
Paid sabbatical: one (1) month of paid sabbatical leave every 5 years of service, separate from annual vacation days.
Working Holidays: opportunities to travel and work from anywhere in the world!
Employee discounts: access to excellent discounts on travel and entertainment, just like our members!
Join a global, dynamic, and inclusive team with diversity as a core value.
Real career growth opportunities in an international, agile, and fast-growing company.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceMicrosoft Office

Soft Skills

communicationproblem-solvingcoordinationclient management

Certifications

Bachelor's degree in Tourism