TELUS

People Operations

• Lead and optimize end-to-end People & Culture operations, utilizing SAP and Workday systems
• Oversee a large team of operations professionals in the HR, Payroll and Benefits areas of expertise, while fostering a culture of service excellence and continuous improvement
• Ensure accurate, timely, and compliant payroll services for team members including all related government reporting (this also includes managing complex scenarios in equity, executive compensation and benefits)
• Lead the AskP&C team member support function, ensuring exceptional service delivery for team members where timely, accurate information is provided via a variety of intake channels
• Develop and monitor operational metrics, SLAs, and KPIs to measure effectiveness, identify trends, and drive data-informed decision-making
• Partner with cross-functional teams including Pension & Benefits, Compensation, Talent Acquisition, Learning & Development, Systems, Analytics and Business Partners to ensure seamless operational support
• Ensure compliance with employment legislation, privacy laws, employee tax regulations, and internal and external audit requirements, across operational processes
• Lead vendor management for payroll providers, HRIS platforms, and service delivery partners, ensuring optimal performance and value
• Design and implement process improvements, automation initiatives, and self-service capabilities to enhance efficiency of the team, including laser focus on leader and team member experience
• Lead change management initiatives for system implementations, process transformations, and organizational transitions that impact team members
• Develop business continuity and disaster recovery plans for critical P&C operations systems and processes
• Provide strategic insights and reporting to senior leadership on operational performance, risks, and opportunities

Director – People & Culture Operations, Global

Manager

• Build and mentor a high-performing engineering team across DevOps, data engineering, data quality, and QA disciplines—hiring talent, developing capabilities, and fostering a culture of ownership and technical excellence
• Define the technical vision and platform architecture in partnership with the Sr Program Manager and stakeholders, making key technical decisions that balance speed, quality, and maintainability
• Own platform reliability and operations—ensuring Universal Inventory is always available, performant, and secure through monitoring, incident response, and continuous improvement practices
• Lead the migration of data from legacy inventory systems (Netcracker, Circuit Vision, etc.) into the new platform, managing complexity, dependencies, and data integrity risks
• Establish data quality standards and governance frameworks in partnership with your data quality engineers, ensuring inventory accuracy and completeness across the platform
• Design and implement network device data models (RAN, core, access, inventory hierarchies) that serve as the foundation for downstream AI/ML and automation initiatives
• Collaborate across organizational boundaries with the CIO, network operations, automation teams, and AI/ML teams to understand their needs and ensure the platform delivers value
• Drive continuous improvement by building feedback loops, measuring platform performance and data quality metrics, and iterating on processes and capabilities

Manager – Technology Strategy – Network Automation

Customer Support

• Provide technical customer support
• Collaborate with internal teams
• Maintain customer satisfaction through effective communication

Director – People & Culture Operations, Global

Manager – Technology Strategy – Network Automation

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