Director – People & Culture Operations, Global

TELUS

Director of People & Culture Operations overseeing HR and payroll operations globally. Responsible for optimizing processes and ensuring excellent team member experience across the organization.

Posted 5/30/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$128,000 - CA$238,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead and optimize end-to-end People & Culture operations, utilizing SAP and Workday systems
Oversee a large team of operations professionals in the HR, Payroll and Benefits areas of expertise, while fostering a culture of service excellence and continuous improvement
Ensure accurate, timely, and compliant payroll services for team members including all related government reporting (this also includes managing complex scenarios in equity, executive compensation and benefits)
Lead the AskP&C team member support function, ensuring exceptional service delivery for team members where timely, accurate information is provided via a variety of intake channels
Develop and monitor operational metrics, SLAs, and KPIs to measure effectiveness, identify trends, and drive data-informed decision-making
Partner with cross-functional teams including Pension & Benefits, Compensation, Talent Acquisition, Learning & Development, Systems, Analytics and Business Partners to ensure seamless operational support
Ensure compliance with employment legislation, privacy laws, employee tax regulations, and internal and external audit requirements, across operational processes
Lead vendor management for payroll providers, HRIS platforms, and service delivery partners, ensuring optimal performance and value
Design and implement process improvements, automation initiatives, and self-service capabilities to enhance efficiency of the team, including laser focus on leader and team member experience
Lead change management initiatives for system implementations, process transformations, and organizational transitions that impact team members
Develop business continuity and disaster recovery plans for critical P&C operations systems and processes
Provide strategic insights and reporting to senior leadership on operational performance, risks, and opportunities

Requirements

What you’ll need

University Degree
Human Resources Professional designation
Payroll Compliance Practitioner (PCP) or Payroll Leadership Professional (PLP) from National Payroll Institute (strongly preferred)
HRIS certification (e.g., Workday, SuccessFactors certification) relevant to organization's technology stack (strongly preferred)
Minimum 12-15 years of progressive experience in HR operations, with at least 5-7 years in senior leadership roles
Extensive experience leading large-scale HR and payroll operations with multiple platforms
Proven track record implementing and optimizing enterprise HRIS platforms (Workday, SuccessFactors or similar)
Deep expertise in payroll compliance including multi-regions requirements, regulations, and statutory reporting
Demonstrated success building and leading large operations teams with focus on service delivery excellence
Strong background in HR service delivery, case management systems, team member support operations, and team member experience
Proven experience with process automation, digital transformation, and self-service technology implementation
Track record of successful vendor management including RFP processes, contract negotiation, and performance management
Experience with data analytics, reporting tools, and operational dashboards (PowerBI, Tableau, or similar)
Background in change management and large-scale organizational transformation initiatives
Advanced knowledge of English is required, because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.).

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationspayroll complianceprocess automationdata analyticsvendor managementchange managementoperational metricsservice deliveryteam member supportstrategic insights

Soft Skills

leadershipcommunicationteam buildingservice excellencecontinuous improvementproblem-solvingcollaborationorganizational transformationdata-informed decision-makingfocus on team member experience

Certifications

University DegreeHuman Resources Professional designationPayroll Compliance Practitioner (PCP)Payroll Leadership Professional (PLP)HRIS certification