Create and automate reports using Microsoft SQL applications
Prepare ad hoc reports and assist in data clean-up operations
Automate and schedule reports using SQL Server Integration Services (SSIS)
Develop self-service reports using SQL Server Reporting Services (SSRS)
Collaborate with business partners to gather requirements for new report builds
Identify opportunities to automate processes and improve standard operating procedures (SOPs)
Serve as a mentor to team members in brainstorming and resolving complicated technical challenges
Work prioritization and workload management
Ticket queue management and adherence to incident and deliverable SLAs
Ensure quality control and integrity of team deliverables
Draft technical and user documentation for various procedures and technologies
Respond to requests and needs of the administration team, clients, and internal users

Requirements

Diploma in Computer Science or equivalent education/work experience relevant to the position
3-5 years of experience in a similar role, including ticketing systems
Experience with SQL on-demand query tools and database architecture
Experience with SSRS or web applications
Proficiency in Microsoft Office suite, especially Excel and Access
Familiarity with Windows environments
Excellent written and verbal communication skills
Strong customer service orientation
Ability to explain complex technical concepts to non-technical audiences
Creativity and attention to detail
Strong analytical and problem-solving skills
Ability to manage priorities, meet deadlines, and handle multiple projects
Self-motivated with the ability to work independently and as part of a team
Quick learner with enthusiasm for new challenges
Nice to Have: Experience in the Health & Welfare industry, Knowledge of data visualization tools, Familiarity with agile methodologies

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft SQLSQL Server Integration Services (SSIS)SQL Server Reporting Services (SSRS)ad hoc reportingdata clean-updatabase architectureticketing systemsdata visualization toolsMicrosoft OfficeExcel

Soft Skills

communication skillscustomer service orientationanalytical skillsproblem-solving skillscreativityattention to detailwork prioritizationworkload managementteam collaborationmentoring

Certifications

Diploma in Computer Science