TELUS Digital

Payroll

• Lead and manage the pension payroll module implementation across multiple concurrent client projects
• Oversee the complete pension payroll configuration lifecycle, from requirements gathering through testing and deployment
• Manage and mentor a team of Business Analysts and Configuration Specialists, providing technical guidance and professional development
• Analyze complex client business requirements and translate them into detailed functional and technical specifications for pension payroll systems
• Review and validate functional specifications, test cases, and configuration decisions prepared by team members
• Establish and enforce best practices for pension payroll configuration, testing, and documentation standards
• Conduct comprehensive testing and quality assurance on pension payroll configurations, including payroll calculations, benefit accruals, deductions, and compliance validations
• Perform end-to-end testing of payroll processes, from data validation to final payroll output and reconciliation
• Collaborate with Project Managers, Client Managers, Technical Architects, Infrastructure teams, and other module leads to address project requirements and dependencies
• Maintain and validate configuration data across pension payroll modules, ensuring accuracy, completeness, and regulatory compliance
• Provide escalation support for complex technical issues and client-specific requirements
• Develop and maintain release metrics, reporting dashboards, and KPI tracking for module performance
• Participate in and lead process improvement initiatives to enhance configuration, testing, and release management methodologies
• Drive adherence to project SLAs, defined workflows, and quality standards across the module
• Plan and allocate tasks in project management tools (ADO), monitor progress, and ensure timely completion
• Conduct code reviews and validate configurations against requirement artifacts
• Support knowledge management by documenting best practices, lessons learned, and creating training materials for the team
• Participate in resource planning and capacity management for the pension payroll module
• Act as subject matter expert (SME) for pension payroll domain within the organization
• Coach team members on pension payroll regulations, compliance requirements, and system capabilities

Business Analysis Module Lead – Pension Payroll

Artificial Intelligence

• Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions
• Build, lead, and scale high-performing, cross-functional squads
• Own delivery excellence across engagements by maintaining strong communication with project and squad leaders
• Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI
• Deliver clear, tailored communication to engineering teams and executive stakeholders
• Oversee the formation, allocation, and scaling of project teams
• Lead, mentor, and develop globally distributed teams

Senior Manager, Digital CX, AI

Solutions Engineer

• Ensure architectural leadership during pre-sales and implementation phases
• Lead scope definition, technical design and planning during the pre-sales process
• Serve as the primary lead for technical architecture and discovery projects
• Provide subject-matter expertise and strengthen existing project teams

Senior Manager, Solutions Architecture

• Lead scoping and technical design during the pre-sales process
• Collaborate with clients to explore our data and AI capabilities
• Augment existing project teams with architectural guidance

Senior Manager, Solutions Architecture – Data & AI

Business Development Rep

• Drive attainment of revenue targets
• Lead consistency of Go to Market strategies and plans
• Lead and manage a team of high-performing Principals and Associate Principals
• Identify target accounts to optimize services and communicate TELUS Digital's capabilities
• Competently articulate TELUS Digital’s capabilities and technology solutions to C-suite clients
• Collaborate with Solutions Architects to craft executive-level proposals and pitches
• Cultivate and extend existing C-level relationships with clients
• Partner with delivery leadership to respond to opportunities and team-sell through RFPs
• Advise internal teams on industry and vendor trends
• Travel as needed to build and maintain client relationships, up to 25% for client visits

VP, Business Development

Full-stack Engineer

• Develop and maintain backend APIs using Node.js
• Build modern UI interfaces using React
• Design scalable data structures
• Write unit tests using Jest
• Integrate external services and APIs
• Perform code reviews and ensure code quality

Senior Fullstack

Software Engineer

• Design, develop, deploy, and maintain the enterprise logging platform utilizing ELK
• Collaborate with teams to implement solutions
• Optimize the ELK environment for performance
• Investigate and implement upgrades in Elastic based on emerging advancements

ELK Developer

Director

• Build and scale a high-performing CCaaS practice on Genesys Cloud CX, achieving growth targets and margin goals across delivery and advisory services
• Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes
• Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms
• Establish thought leadership and market differentiation in Genesys Cloud CX–powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise client outcomes and delivery excellence
• Own delivery governance and oversight across Genesys Cloud CX engagements, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness
• Own P&L responsibility for the Genesys practice, including revenue growth, margin optimization, and resource utilization
• Develop and execute a practice strategy aligned with company objectives and market opportunities
• Partner with business development, sales, and marketing teams to shape go-to-market strategies, support pursuits, and develop thought leadership content

Director, Genesys Practice – Advisory

• Build and scale a high-performing CCaaS practice on Genesys Cloud CX, achieving growth targets and margin goals across delivery and advisory services
• Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes
• Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms
• Establish thought leadership and market differentiation in Genesys Cloud CX–powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise client outcomes and delivery excellence
• Develop strategic partnerships with Genesys and complementary technology vendors to expand market reach and solution delivery capabilities
• Own delivery governance and oversight across Genesys Cloud CX engagements, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness
• Own P&L responsibility for the Genesys practice, including revenue growth, margin optimization, and resource utilization
• Develop and execute a practice strategy aligned with company objectives and market opportunities
• Build scalable delivery frameworks, methodologies, and accelerators for Genesys Cloud CX implementations, including digital engagement, WEM, and AI-powered capabilities
• Partner with business development, sales, and marketing teams to shape go-to-market strategies, support pursuits, and develop thought leadership content
• Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Genesys capabilities
• Establish and maintain a strategic partnership with Genesys, including partner tier progression and roadmap alignment
• Own end-to-end platform strategy and delivery leadership for Genesys Cloud CX, from capability definition through in-life advisory, engaging directly with enterprise clients and C-suite stakeholders
• Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts
• Drive end-to-end CX transformation initiatives, including strategy, design, implementation, and optimization
• Drive Day 2 value realization through managed services, continuous optimization, and outcome measurement, ensuring clients achieve and sustain the business case committed during implementation
• Maintain deep platform-level expertise in Genesys Cloud CX, including architect, voice and digital channels, AI-driven routing, digital bots, agent assist, WEM, and omnichannel orchestration, to guide solution engineering and delivery teams
• Advise on proposal development and solution architecture for major opportunities, providing practice perspective on value proposition, delivery approach, and ROI
• Maintain deep practitioner-level understanding of Genesys Cloud CX platform capabilities (architecture, integrations/CTI, routing, AI agents, WEM/QM) and translate that into scalable solution designs, delivery standards, and implementation innovation
• Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy
• Establish practice as a recognized thought leader in Genesys and CX transformation through speaking engagements, publications, and industry participation
• Represent TELUS Digital within the Genesys partner ecosystem, including AppFoundry partners, industry forums, and client advisory boards
• Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes
• Recruit, develop, and retain top-tier talent with Genesys platform expertise, delivery leadership, and CCaaS domain knowledge
• Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development
• Foster a culture of innovation, collaboration, and client excellence within the practice
• Establish clear career paths and competency frameworks for CCaaS consultants and architects
• Build high-performing teams by integrating diverse skills across technology, business consulting, and change management

Database Administrator

• Design and implement SQL Server migration strategies (backup/restore, log shipping, replication)
• Configure high availability solutions (Always On Availability Groups) on GCE
• Deploy and optimize SQL Server on Google Compute Engine
• Perform database cutovers and validation during migration waves
• Optimize performance, storage, and cost for cloud-based SQL workloads
• Collaborate with application and platform teams for integration
• Ensure backup, recovery, and DR strategies are implemented

Database Administration Lead

QA Engineer

• Use technical knowledge to implement ideas of process automation
• Responsible for performing web testing of different phases of client implementation life cycle on an ongoing basis

Software Quality Assurance Associate

Architect

• Design and develop end-to-end architecture blueprints for complex telecom ecosystems, leveraging COTS products.
• Translate business and functional requirements into robust technical architectures and integration frameworks.
• Create and maintain detailed solution documents — high-level design, interface specifications, and data flow diagrams.
• Conduct system assessments and propose modernization or transformation strategies aligned with cloud-first and microservices principles.
• Provide architectural guidance throughout the project lifecycle — from conceptualization to implementation.
• Mentor technical teams and oversee compliance with architectural standards and best practices.
• Conduct design reviews, risk assessments, and ensure performance, scalability, and reliability benchmarks are met.
• Drive collaboration across cross-functional and geographically distributed teams.
• Recommend technology enhancements, integrations, and optimization techniques within the Billing ecosystem.
• Evaluate emerging technologies and frameworks relevant to telecom OSS/BSS transformation.
• Contribute to the creation of reusable architectural patterns and solution accelerators.

Applications Development Architect

IT Support

• Analyze business processes and workflows and propose automation solutions using Camunda BPM platform.
• Define and implement the technical architecture and design of Camunda-based applications, including integration with other systems and technologies.
• Develop, test, deploy, and troubleshoot Camunda processes, services, forms, and decision tables over CaaS/ AWS.
• Provide guidance and mentoring to other developers and engineers on Camunda development and best practices.
• Collaborate with business analysts, project managers, and stakeholders to ensure timely delivery and quality of Camunda projects.
• Monitor, optimize, and troubleshoot the performance and availability of Camunda applications and environments.
• Keep up to date with the latest trends and developments in Camunda and related technologies.

Enterprise Architect – OSS/BSS, Camunda

AI Engineer

• Integrate Generative AI models, such as LLMs, with external APIs, tools, and databases using secure and efficient orchestration patterns.
• Design, develop, and deploy AI workflows and Agentic AI solutions, enabling the seamless orchestration of intelligent agents to plan and perform tasks while leveraging autonomous and/or human-in-the-loop paradigms.
• Implement and optimize multi-agent systems, leveraging standards and protocols such as Model Context Protocol (MCP), and emerging frameworks for agent interoperability and access to external resources.
• Develop evaluation frameworks, metrics, and checkpoints for agent autonomy, performance, and safety, ensuring compliance with moderation, security, and ethical standards.
• Evaluate, analyse, and gather insights out of structured and non-structure data leveraging Generative AI models and pipelines.
• Ensure robust AI agent operations by applying observability, monitoring, and MLOps best practices, facilitating reliable deployment pipelines and continuous performance optimization.
• Orchestrate AI model selection, tuning, and performance validation to meet specific agent-based application needs.
• Communicate complex AI concepts, systems, and decisions effectively to technical and non-technical stakeholders, promoting transparency and trust in AI delivery.
• Foster an environment of innovation and collaboration, engaging and encouraging teams to solve complex problems and share ideas that drive innovative approaches.

TELUS Digital

Business Analysis Module Lead – Pension Payroll

Senior Manager, Digital CX, AI

Senior Manager, Solutions Architecture

Senior Manager, Solutions Architecture – Data & AI

VP, Business Development

Senior Fullstack

ELK Developer

Director, Genesys Practice – Advisory

Director, Genesys Practice – Advisory

Database Administration Lead

Software Quality Assurance Associate

Applications Development Architect

Enterprise Architect – OSS/BSS, Camunda

Senior Staff AI Engineer, Architect

Staff AI Engineer