Telos Media

Ecommerce

• Develop and maintain the 3 year merchandise roadmap, including expansion into new sales channels.
• Own the day to day operations of the online stores.
• Manage store merchandising, navigation, and commercial optimization.
• Analyze store performance and make data driven recommendations.
• Improve conversion rate, average order value (AOV), checkout flow, and overall customer purchasing experience.
• Execute quarterly campaigns alongside the Marketing Manager from an operational and commercial perspective.
• Manage supplier relationships, timelines, and manufacturing.
• Oversee logistics, fulfilment, and inventory planning.
• Own product costing, pricing, and profit margin analysis in partnership with Finance.
• Continuously improve operational efficiency, supplier performance, product quality, and costs.
• Manage the CX Representative (Tweet) and Special Projects Coordinator (Dianne).

E-commerce Manager

Executive

• Provide high level administrative support including calendar management, travel coordination, and inbox triage
• Own executive communication flow by filtering and prioritizing information
• Support project coordination tasks including status tracking and meeting logistics
• Manage day-to-day coordination across stakeholders to ensure commitments are met
• Conduct research and prepare briefs for the CEO

Executive Partner

Video Editor

• Edit long-form, documentary-style videos tailored for YouTube, with a strong focus on storytelling, pacing, and audience retention
• Refine the pacing of cuts, voiceover timing, and pauses to create a compelling narrative flow
• Work with pre-rendered 3D sequences, integrating them seamlessly into the edit based on provided direction
• Source high-quality, relevant stock footage if needed, and creatively incorporate it to support the story
• Create immersive transitions and engaging visual moments that elevate the viewing experience
• Apply color correction to ensure consistency between stock footage and 3D segments
• Collaborate closely with Directors to align on narrative structure, tone, and creative vision
• Integrate motion design elements (provided and/or self-created depending on skill level)
• Handle basic sound design, including audio cleanup, mixing, and balancing
• Ensure consistency in style, tone, and branding across all videos
• Deliver high-quality edits within tight deadlines to support a consistent publishing schedule

YouTube Video Editor – Long-Form

• Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
• Obsess over excellent customer experience.
• Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
• Support and execute merchandise and product launches in collaboration with Marketing.
• Coordinate fulfillment and logistics partners across regions (China, US, Europe).
• Manage inventory tracking and stock levels to avoid shortages or overstock.
• Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction).
• Conduct market and competitor research to identify optimization opportunities and emerging trends.
• Support promotional planning and execution, including quarterly promotions and high-volume sales periods.

E-commerce Manager

Executive Partner

YouTube Video Editor – Long-Form

E-commerce Lead