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E-commerce Lead
Telos MediaE-commerce Specialist at Telos Media optimizing daily operations and customer experience for Solarballs store. Collaborating with Marketing and Creative while managing fulfillment and logistics.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
e-commerce operationsstore managementinventory managementfulfillmentlogisticsSEOdata analysismarket researchproduct launchesperformance metrics
Soft Skills
customer experienceorganizationdetail-orientedexecution-focusedcross-functional collaborationcommunicationnegotiationproblem-solving
Tools & Technologies
ShopifyAmazon
Industry Keywords
operational stabilitystock levelssalesconversion ratesaverage order value (AOV)shipping costsrefundscustomer satisfactionpromotional planninghigh-volume sales
About the role
Key responsibilities & impact- Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
- Obsess over excellent customer experience.
- Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
- Support and execute merchandise and product launches in collaboration with Marketing.
- Coordinate fulfillment and logistics partners across regions (China, US, Europe).
- Manage inventory tracking and stock levels to avoid shortages or overstock.
- Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction).
- Conduct market and competitor research to identify optimization opportunities and emerging trends.
- Support promotional planning and execution, including quarterly promotions and high-volume sales periods.
Requirements
What you’ll need- 2+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Amazon and Shopify.
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events