Telesales Gurus

QA Engineer

• Support Account Managers by ensuring that sales campaigns are executed on time and accurately in our project management tool (e.g., ClickUp, Notion, or similar).
• Track and verify task completion across campaign lifecycles (from onboarding to reporting).
• Assist in assigning tasks to team members and monitoring campaign timelines and resource allocation.
• Maintain and regularly update Standard Operating Procedures (SOPs).
• Coordinate onboarding of new agents and ensure their familiarity with tools, scripts, and expectations.
• Evaluate recorded or live sales calls using standardized quality rubrics.
• Score and track agent calls weekly, ensuring feedback loops are integrated into coaching sessions.
• Provide clear, actionable feedback to sales agents and team leads to improve call performance.
• Monitor agent adherence to scripts, objection handling, tone, and compliance.
• Identify and report on trends in agent performance or customer engagement.
• Generate and distribute weekly and monthly reports on operations tasks, campaign progress, and call quality scores.
• Communicate effectively across departments to ensure alignment on goals, timelines, and performance issues.
• Provide insights and suggest improvements to enhance sales operations and customer interactions.

Sales Operations, Quality Assurance Coordinator

Performance Marketing

• Monitor multiple inboxes (e.g., Gmail, Instantly) daily to identify new leads and client responses
• Filter and categorize incoming messages (e.g., qualified leads, spam, action items)
• Add qualified leads to the CRM or client-specific pipelines with correct tagging and status updates
• Maintain and update sales pipelines in tools like Salesmate
• Categorize leads by stage and ensure next actions are properly scheduled
• Conduct research to verify lead information or update contact data when needed
• Execute cold calling, follow-up calls, and email outreach as part of a structured communication sequence
• Respond to warm leads from campaigns (email, ads, Upwork, websites)
• Leave voicemails, speak with gatekeepers, and send personalized follow-up messages
• Prepare for discovery or proposal calls by reviewing documents, reports, or videos
• Handle early-stage client communications, including sending intro videos and scheduling meetings
• Occasionally participate in proposal discussions and provide early insights to support the sales process
• Respond to internal requests (e.g., from account managers or sales leads) via chat or email
• Review client reports, update scripts, or complete one-off research tasks when needed
• Log time worked and tasks completed in systems like Clockify

Campaign Manager

Account Executive

• Conduct Discovery and Demo calls with leads
• Coordinate with the sales team to plan and manage outreach campaigns
• Write and refine email copy
• Help shape campaign strategy and execution

Part-time Account Executive

• Monitor multiple inboxes daily to identify new leads and client responses
• Filter and categorize incoming messages and add qualified leads to CRMs
• Maintain and update sales pipelines in tools like Salesmate and schedule next actions
• Conduct research to verify lead information
• Execute cold calling, follow-up calls, and email outreach as part of sequences
• Respond to warm leads from campaigns and leave voicemails
• Prepare for discovery or proposal calls and handle early-stage client communications
• Participate in proposal discussions and provide early insights
• Respond to internal requests and complete ad hoc client-specific tasks
• Log time worked and tasks completed in systems like Clockify

Business Development Rep

• Lead & Inbox Management Monitor multiple inboxes (e.g., Gmail, Instantly) daily to identify new leads and client responses Filter and categorize incoming messages (e.g., qualified leads, spam, action items) Add qualified leads to the CRM or client-specific pipelines with correct tagging and status updates
• Sales Pipeline Coordination Maintain and update sales pipelines in tools like Salesmate Categorize leads by stage and ensure next actions are properly scheduled Conduct research to verify lead information or update contact data when needed
• Outreach Execution Execute cold calling, follow-up calls, and email outreach as part of a structured communication sequence Respond to warm leads from campaigns (email, ads, Upwork, websites) Leave voicemails, speak with gatekeepers, and send personalized follow-up messages
• Client-Facing Support Prepare for discovery or proposal calls by reviewing documents, reports, or videos Handle early-stage client communications, including sending intro videos and scheduling meetings Occasionally participate in proposal discussions and provide early insights to support the sales process
• Ad Hoc and Client-Specific Tasks Respond to internal requests (e.g., from account managers or sales leads) via chat or email Review client reports, update scripts, or complete one-off research tasks when needed Log time worked and tasks completed in systems like Clockify

Sales Operations, Quality Assurance Coordinator

Campaign Manager

Part-time Account Executive

Campaign Manager

Business Development Associate