QA Engineer

• Support Account Managers by ensuring that sales campaigns are executed on time and accurately in our project management tool (e.g., ClickUp, Notion, or similar).
• Track and verify task completion across campaign lifecycles (from onboarding to reporting).
• Assist in assigning tasks to team members and monitoring campaign timelines and resource allocation.
• Maintain and regularly update Standard Operating Procedures (SOPs).
• Coordinate onboarding of new agents and ensure their familiarity with tools, scripts, and expectations.
• Evaluate recorded or live sales calls using standardized quality rubrics.
• Score and track agent calls weekly, ensuring feedback loops are integrated into coaching sessions.
• Provide clear, actionable feedback to sales agents and team leads to improve call performance.
• Monitor agent adherence to scripts, objection handling, tone, and compliance.
• Identify and report on trends in agent performance or customer engagement.
• Generate and distribute weekly and monthly reports on operations tasks, campaign progress, and call quality scores.
• Communicate effectively across departments to ensure alignment on goals, timelines, and performance issues.
• Provide insights and suggest improvements to enhance sales operations and customer interactions.

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