Customer Experience Manager, English, Polish and German
GetResponse
Customer Service Representative, Spanish and English
Teleperformance
contract
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €18,399 per year
Job Level
Mid-LevelSenior
About the role
- Act as a customer support advisor for a travel company; be empathic, a good listener and team player
- Understand and identify customer needs; listen, respond and mediate between international travellers and accommodation suppliers worldwide
- Clarify inquiries about service, payment and technical requirements
- Provide accurate information and follow set processes
- Communicate with customers via email and phone; ensure a high level of customer service
Requirements
- Spanish: C2 level
- English: advanced (C1) level
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms
- A problem-solving and solution-driven mentality
- A positive, motivated mindset to deal with tricky customer problems
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments (valued)
- Desirable skills: Process Excellence; Collaboration; Communication; Emotional Intelligence; Open Mindedness; Critical Thinking; Solution Orientation; Entrepreneurship
