Gerente de Contas III, Canais
Equifax
Customer Service and Technical Support Advisor, Dutch and English Speaker
Teleperformance
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €24,660 per year
Job Level
Mid-LevelSenior
About the role
- Act as ambassador of the company brands
- Provide 360º support to all brands in presales and aftersales scenarios
- Support both physical stores and e-commerce channels
- Provide basic technical support and troubleshooting
- Perform backoffice tasks
- Support customer interactions across channels and ensure customer satisfaction
Requirements
- C2 Level of Dutch
- Advanced level of English
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving and Technical learning
- Integrity and trust
- Conflict management
- Digital (User level)/ e-commerce user (desirable)
- Cross-Selling Up-Selling (desirable)
- Social Media User (desirable)
- Previous experience in store attending consumers in relevant product categories (a plus)
- Process Excellence (desirable skill)
- Collaboration (desirable skill)
- Communication (desirable skill)
- Emotional Intelligence (desirable skill)
- Open Mindedness (desirable skill)
- Critical Thinking (desirable skill)
- Solution Orientation (desirable skill)
- Entrepreneurship (desirable skill)
