Account Manager, German Speaker
Ecolab
French-speaking Customer Service and Technical Support Advisor, English
Teleperformance
contract
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €20,846 per year
Job Level
Mid-LevelSenior
About the role
- Act as an ambassador for the company's brands, representing brand values and standards
- Provide 360º support in presales and aftersales scenarios across physical stores and e-commerce channels
- Deliver French-speaking customer service and technical support, with advanced English communication when needed
- Perform basic technical troubleshooting and resolve customer issues
- Execute backoffice tasks related to customer service and order management
- Collaborate with cross-functional teams to ensure customer satisfaction and escalate issues when necessary
Requirements
- C2 Level of French
- Advanced level of English
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving and Technical learning
- Integrity and trust
- Conflict management
- Digital (User level)/ e-commerce user
- Cross-Selling Up-Selling
- Social Media User
- A plus if they have previous experiences in services in store attending consumer´s on these product categories
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
