Senior Deal Strategist – Developer Platform
Cloudflare
Client Delivery Manager
TechnologyAdvice
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, coach, and develop a global Client Delivery team, fostering high performance and career growth.
- Oversee end-to-end delivery of client programs, meeting SLAs for on-time and high-quality execution.
- Serve as the senior escalation point for delivery issues, collaborating with Sales, Customer Success, and Fulfillment to resolve challenges.
- Monitor delivery performance through KPIs and dashboards; leverage data to identify trends and drive improvements.
- Partner with Product, Business Intelligence, and Salesforce teams to improve processes, reporting, and operational efficiency.
- Collaborate with leadership on staffing plans, workload distribution, and global coverage across time zones.
- Enhance onboarding, training, and enablement to accelerate team readiness and performance.
- Align delivery operations with company priorities and business outcomes to support growth.
- Balance day-to-day client needs with long-term improvements in processes, tools, and team capabilities.
Requirements
- 5+ years of experience in operations, client delivery, or program management, ideally within B2B services.
- Proven leader with experience managing and developing teams across multiple time zones.
- Strong operational background in delivery, program execution, or client success with a record of meeting SLAs and driving process improvements.
- Skilled cross-functional collaborator with experience working closely with Sales, Customer Success, Product, and Fulfillment teams.
- Analytical and data-driven; adept at interpreting data, managing complex workflows, and leading change initiatives.
- Excellent communicator who can influence stakeholders and provide clear direction to teams.
- Agile professional who excels in a fast-paced environment and adapts strategies to drive business needs forward.
- Experience monitoring KPIs and dashboards, and leveraging data to identify trends and improvements.
- Experience partnering with Product, Business Intelligence, and Salesforce teams to improve processes and reporting.
- Applicants must be currently authorized to work in the United States at hire and maintain authorization; employer will not sponsor visas.
- Pre-employment screening required.
Benefits
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Flexible PTO: Take the time you need, when you need it.
- Health Coverage: Medical, dental, and vision plans for you and your family.
- Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
- 401K with Match: Secure your future with our company-matched retirement savings.
- Paid Parental Leave: Support for new parents during life’s special moments.
- Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
- Pet Insurance: Care for your furry family members.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
- Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
- Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
- In-Office Perks: Enjoy catered lunches for our in-office team.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operationsclient deliveryprogram managementdelivery executionprocess improvementsKPI monitoringdata analysisworkflow managementchange managementreporting
Soft skills
leadershipteam developmentcross-functional collaborationcommunicationinfluencing stakeholdersadaptabilityanalytical thinkingproblem-solvingcoachingperformance management
