Manager

• Lead, coach, and develop a global Client Delivery team, fostering high performance and career growth.
• Oversee end-to-end delivery of client programs, meeting SLAs for on-time and high-quality execution.
• Serve as the senior escalation point for delivery issues, collaborating with Sales, Customer Success, and Fulfillment to resolve challenges.
• Monitor delivery performance through KPIs and dashboards; leverage data to identify trends and drive improvements.
• Partner with Product, Business Intelligence, and Salesforce teams to improve processes, reporting, and operational efficiency.
• Collaborate with leadership on staffing plans, workload distribution, and global coverage across time zones.
• Enhance onboarding, training, and enablement to accelerate team readiness and performance.
• Align delivery operations with company priorities and business outcomes to support growth.
• Balance day-to-day client needs with long-term improvements in processes, tools, and team capabilities.

Client Delivery Manager

Quality Control Manager

Property Manager

Manager, Change Management

Manager, PMO

Quality Manager