TechnologyAdvice

Full-stack Engineer

• Develop feature-complete software solutions based on detailed User Story requirements
• Participate hands-on in development, testing, debugging, and maintenance of new and existing codebases
• Create and maintain technical and design documentation
• Resolve customer issues efficiently to meet service-level agreements (SLAs)
• Influence software architecture decisions and promote best engineering practices across teams
• Organize and manage your workload to meet project deadlines set by leadership
• Gain in-depth knowledge of company products and services to better support internal needs
• Communicate timelines, progress updates, risks, and mitigation strategies to leadership
• Collaborate with cross-functional teams to deliver high-quality solutions
• Conduct peer code reviews to uphold coding standards and share best practices
• Mentor junior developers and foster a collaborative, learning-focused team environment

Senior Software Engineer, Contract

Customer Success Manager

• Partner with Client Success and Sales to review signed agreements, clarify deliverables, and set accurate client expectations.
• Participate in all assigned internal planning calls and post-sale client calls, ensuring key takeaways and next steps are documented.
• Prepare and deliver Kick-Off Call decks, leading assigned agenda sections and ensuring client alignment.
• Collect, verify, and organize all creative assets, targeting details, and launch materials before campaign start dates.
• Monitor campaign pacing daily and flag potential underdelivery or performance risks to Client Success and Sales, providing actionable recommendations.
• Respond to all client inquiries within the agreed SLA (e.g., same business day), maintaining TechnologyAdvice’s reputation for speed and reliability.
• Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns.
• Document client feedback in the appropriate system for visibility across internal teams.
• Recommend and implement optimizations based on performance trends, client feedback, and category insights.
• Proactively identify upsell or cross-sell opportunities and share with Sales.
• Liaise with Product, Operations, and other internal teams to address client questions and resolve issues.
• Utilizes several internal tools to review and analyze data, manage client accounts, and support client needs effectively.
• Contribute to process documentation and efficiency initiatives; test and refine new workflows.
• Assist with onboarding and mentoring new team members.

Senior Software Engineer, Contract

Client Success Manager