Program Operations Coordinator

TechnologyAdvice

. Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution .

Posted 6/9/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱40,000 - ₱80,000 per monthWebsite

About the role

Key responsibilities & impact

Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
Track operating costs and margins, providing periodic updates to leadership
Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
Maintain documentation around program requirements, handoffs, workflows, and recurring processes
Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
Maintain organized records of quote assumptions, requirements, approvals, and handoff details
Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication
Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
Aggregate, reconcile, and report monthly billing data for active external relationships
Collaborate with Finance and other stakeholders to support accurate and timely invoicing
Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance
Serve as a primary point of contact for internal teams and external partners on assigned programs
Provide timely updates, recommendations, and risk alerts to stakeholders
Communicate clearly across teams by translating program details into actionable updates
Document decisions, clarify ownership, and follow up on open items
Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps
Support onboarding for new external relationships, ensuring a smooth transition into active programs
Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
Build and maintain strong working relationships with program stakeholders
Identify and address potential issues early to avoid disruptions
Help improve onboarding documentation, templates, and repeatable workflows
Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
Recommend practical improvements that support scalability, delivery quality, and margin growth
Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
Must have a working laptop/pc and internet and back-up connection
Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

Comp & perks

Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
Remote-First Culture: Work from the comfort of your home.
Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
Wellness Perks: Access the Headspace app to support your well-being.
Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program coordinationoperationscampaign managementmedia operationssales supportprocess documentationworkflow improvementdata analysislead generationreporting

Soft Skills

organizational skillscommunication skillsattention to detailanalytical skillsproblem-solving skillsindependent workjudgmentstakeholder managementcollaborationadaptability