Product Manager

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth.
• Serve as the embedded product partner to customer product and engineering teams, helping them design, deploy, and scale solutions on Nash’s platform.
• Become a true Nash expert — understand the platform’s capabilities and limitations and advise customers and shape integrations.
• Consult and advise customers as a trusted partner while bringing structured feedback back into Nash to strengthen the product.
• Drive measurable outcomes across on-time delivery, defect reduction, cost efficiency, and other operational KPIs tied to account success.
• Lead account growth and retention by ensuring customers realize ongoing value, expanding usage, and surfacing new opportunities.
• Troubleshoot and resolve integration challenges in close collaboration with customer engineers and Nash’s support/partner-ops teams.
• Act as the internal advocate for your accounts, ensuring their priorities are reflected in cross-functional initiatives inside Nash.
• Blend account leadership with hands-on product problem solving; report into Customer Success and be the single point of accountability for the customer relationship.

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