VP, Revenue Operations
Roofr
Forward Deployed Product Manager
Nash
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth.
- Serve as the embedded product partner to customer product and engineering teams, helping them design, deploy, and scale solutions on Nash’s platform.
- Become a true Nash expert — understand the platform’s capabilities and limitations and advise customers and shape integrations.
- Consult and advise customers as a trusted partner while bringing structured feedback back into Nash to strengthen the product.
- Drive measurable outcomes across on-time delivery, defect reduction, cost efficiency, and other operational KPIs tied to account success.
- Lead account growth and retention by ensuring customers realize ongoing value, expanding usage, and surfacing new opportunities.
- Troubleshoot and resolve integration challenges in close collaboration with customer engineers and Nash’s support/partner-ops teams.
- Act as the internal advocate for your accounts, ensuring their priorities are reflected in cross-functional initiatives inside Nash.
- Blend account leadership with hands-on product problem solving; report into Customer Success and be the single point of accountability for the customer relationship.
Requirements
- 5+ years in a customer-facing, technical role such as Forward Deployed Product Manager, Solutions Engineer, Technical Account Manager, or similar.
- Proven track record of owning enterprise customer relationships — carrying responsibility for adoption, performance, and growth.
- Strong technical fluency — comfortable working with APIs, integrations, data flows, and troubleshooting alongside engineering teams.
- Experience advising customer product and engineering leaders; able to translate complex technical concepts into business impact.
- Exceptional problem-solving and analytical skills, with the ability to diagnose root causes and drive resolution in complex systems.
- Demonstrated ability to become a product expert, mastering both capabilities and limitations, and channeling that knowledge into structured customer feedback.
- Excellent communication and executive-presence skills; able to engage at all levels from engineers to senior leadership.
- Prior experience in last-mile logistics, supply chain, or B2B SaaS platforms (Nice-to-Have).
- Experience working in fast-growing startups or with enterprise retailers (Nice-to-Have).
- Familiarity with tools and processes used in modern product and engineering organizations (Jira, API docs, observability tooling, etc.) (Nice-to-Have).
- Previous experience in a consultative role with both technical depth and commercial ownership (renewals, expansions, KPI success).
