Teamwork.com

Customer Success Manager

• As a Customer Success Manager, you will own a named book of professional-services customers and act as their primary point of contact throughout their lifecycle with Teamwork.com.
• You are accountable for adoption, value realisation, renewals, and expansion identification, and your performance is measured against Gross Dollar Retention (GDR) and Net Dollar Retention (NDR).
• You run onboarding from start to finish, working alongside Professional Services on data migration and technical setup, and then carry the relationship through adoption and renewal.
• You work closely with Support, Sales, and Product to give customers a consistent experience and to flag risks and opportunities early.
• You keep a clear view of upcoming renewals, customer health, and the value delivered.
• You own renewal preparedness and risk identification, and you work with Sales to progress the expansion signals you spot.

Pre-sales Engineer

• Own the Value Sell: Partner with AEs to conduct deep discovery, map complex business workflows, and connect Teamwork.com features directly to a prospect’s bottom-line profitability.
• Build & Maintain the Engine: Build, curate, and scale our "Golden Demo" environments. When Product ships a new feature, you'll figure out how to demo it in a way that proves immediate business value.
• Handle the Complexity: Confidently navigate technical deep-dives regarding cloud infrastructure, APIs, custom integrations, and data migrations.
• Enable the Team: Act as the technical coach for the sales floor. You’ll train AEs on complex parts of the product so they stop feature-dumping and start solution-selling.
• Feedback Loop: Act as the voice of the market back to our Product and Engineering teams, ensuring our roadmap aligns with what enterprise agencies actually need.

Customer Success Manager

Presales Engineer