Teamwork.com

Customer Success Manager

• Conducting proactive outreach and running digital success campaigns to improve adoption and retention.
• Engaging directly with customers through email, video, and community channels to provide value-driven guidance and support.
• Helping customers align their Teamwork.com setup with their Jobs To Be Done (JTBD) and business goals.
• Collaborating with Renewals, Support, and Managed CSMs to ensure a seamless customer experience across all touchpoints.
• Managing a small number of overflow accounts from the Managed Book and delivering a consistent, high-quality experience.
• Capturing and documenting customer feedback, trends, and common friction points to inform product and process improvements.
• Contributing to playbooks, success resources, and automation workflows that scale customer engagement.

Associate Customer Success Manager, CSM

Account Manager

• Proactively identify and pursue opportunities to expand Teamwork usage across products, departments, and plans within existing accounts
• Leverage industry insights and best practices to uncover whitespace and build a strategic pipeline of growth opportunities
• Own the full sales cycle with customers: qualify opportunities, conduct discovery, deliver tailored demos, negotiate, and close
• Build deep, trust-based relationships with key stakeholders and decision-makers at multiple levels
• Quantify and validate opportunities, demonstrating strong business acumen and value-driven selling
• Collaborate with Marketing, Customer Success, Product, and Support to align on account strategies and provide a seamless customer experience
• Provide customers with insights and recommendations that help them derive more value from Teamwork and achieve their goals
• Maintain accurate records in the CRM system (e.g., HubSpot or Salesforce), ensuring data hygiene and up-to-date pipeline reporting
• Share insights from your accounts to inform our GTM strategy and improve product and customer experience

Account Executive

• Full-cycle Senior AE responsible for driving revenue growth by identifying and acquiring new business opportunities.
• Proactively reach out to potential clients via outbound calls, emails, events, and other channels.
• Network and qualify potential customers and partnerships; conduct thorough research to understand needs and pain points.
• Articulate the value proposition of Teamwork.com solutions and demonstrate how they can solve current challenges.
• Collaborate with the Partnership teams to develop and execute outbound sales strategies that align with company objectives.
• Maintain accurate records of all interactions and sales activities in the CRM system.
• Meet monthly and quarterly sales targets and KPIs.
• Continuously learn about products, industry trends, and competitive landscape; provide feedback to product development and marketing teams.
• Stay up-to-date with sales best practices and techniques to enhance sales effectiveness.

Senior Account Executive

• Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies keep their client projects on track, their resourcing in check and their profits on point. Combining powerful project management and easily streamlined operations—we’re the only platform built for managing client projects, profitably. ... This is a senior full-cycle Senior AE position and you will play a key role in driving revenue growth by identifying and acquiring new business opportunities. You will be responsible for proactively reaching out to potential clients, understanding their needs, and effectively communicating how Teamwork.com can address their challenges and add value and efficiency to their business. This position requires a driven individual with exceptional communication skills, a passion for sales, and a strong ability to build relationships. Network and qualify potential customers and partnerships through outbound calls, emails, events, and other channels. Conduct thorough research to understand the needs and pain points of prospective clients. Articulate the value proposition of our solutions and demonstrate how they can solve current challenges Collaborate with the Partnership teams to develop and execute outbound sales strategies that align with company objectives. Maintain accurate records of all interactions and sales activities in the CRM system. Meet monthly and quarterly sales targets and KPIs. Continuously learn about our products, industry trends, and competitive landscape to effectively position our offerings in the market. Provide feedback to the product development and marketing teams based on customer insights and market feedback. Stay up-to-date with sales best practices and techniques to enhance sales effectiveness.