Customer Success Manager

Teamwork.com

Customer Success Manager at Teamwork.com managing a book of professional-services customers. Ensuring adoption and renewals while driving customer value and retention in a hybrid environment.

Posted 6/3/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

ATS Keywords

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Hard Skills

Customer Success ManagementAccount ManagementB2B SaaSData MigrationTechnical SetupRetention StrategiesValue RealisationGross Dollar RetentionNet Dollar Retention

Soft Skills

Consultative CommunicationTrust BuildingNavigating Complex Account PoliticsValue-Driven PresentationsProactive MindsetAdaptabilityRelationship Management

Tools & Technologies

CRM ToolsHubSpotSalesforceCS Platforms

Industry Keywords

Professional ServicesBillable HoursProject MarginsUtilization RatesCustomer Health Metrics

About the role

Key responsibilities & impact

As a Customer Success Manager, you will own a named book of professional-services customers and act as their primary point of contact throughout their lifecycle with Teamwork.com.
You are accountable for adoption, value realisation, renewals, and expansion identification, and your performance is measured against Gross Dollar Retention (GDR) and Net Dollar Retention (NDR).
You run onboarding from start to finish, working alongside Professional Services on data migration and technical setup, and then carry the relationship through adoption and renewal.
You work closely with Support, Sales, and Product to give customers a consistent experience and to flag risks and opportunities early.
You keep a clear view of upcoming renewals, customer health, and the value delivered.
You own renewal preparedness and risk identification, and you work with Sales to progress the expansion signals you spot.

Requirements

What you’ll need

3–5 years of experience as a dedicated Customer Success Manager or Account Manager managing a B2B SaaS portfolio (Mid-Market or Enterprise tier preferred).
Agency / Professional Services Knowledge: You understand how billable hours, project margins, and utilization rates work.
Consultative Communication: Exceptional ability to build trust quickly, navigate complex account politics, and lead value-driven presentations.
Data-Literal: Comfortable diving into customer health metrics, CRM tools (HubSpot/Salesforce), and CS platforms to build data-backed retention strategies.
The Underdog Mindset: You are a proactive doer who thrives in a fast-paced environment where you can take action and directly impact company growth.

Benefits

Comp & perks

Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
Competitive salary & OTE (as applicable)
Up to 30 days vacation from day 1
Pension benefit (specific to region)
Health plans and wellbeing programs
Give Back program
Ministry of Happiness social club
Educational resources and generous allowance to support development
Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working
Recognition programs