Senior RevOps Consultant – Gong
Go Nimbly
GoSFDC
Director, CX Revenue Operations
TeamViewer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Tableau
About the role
- Responsible for designing, executing, and scaling the revenue operations strategy that supports the end-to-end customer lifecycle across Customer Experience (CX), Success, Renewals, Professional Services, and Support.
- Acts as the connective tissue between CX leadership, Sales, Marketing, Finance, and Product, ensuring operational excellence, data integrity, forecasting and predictable revenue growth through improved retention, expansion, and customer lifetime value (CLTV).
- Reporting to the Chief Customer Officer (CCO), accountable for embedding process discipline, enabling technology, and driving insights that maximize Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Define and implement the global CX revenue operations strategy aligned to corporate growth and retention targets.
- Build and own revenue forecasting models for renewals, churn, and expansion across all customer segments (Enterprise, Mid-Market, SMB).
Requirements
- 8–10+ years of progressive experience in Revenue Operations, Sales Operations, or Customer Success Operations, with at least 3 years in a leadership role.
- Proven success in leading global revenue operations for SaaS or subscription-based businesses at scale.
- Experience managing forecasting and retention models for high-volume, low-value renewals and high-value, complex enterprise contracts.
- Track record of building operational infrastructure, processes, and reporting to support multi-segment CX organizations.
- Deep expertise in SaaS metrics: ARR, NRR, GRR, CLTV, CAC, payback, renewal rates, and expansion revenue.
- Strong background in systems (Salesforce, Gainsight/Planhat, Clari, Tableau, etc.) and process automation.
- Experience leading cross-functional initiatives with Sales, Marketing, Product, Finance, and Support.
Benefits
- Competitive compensation
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue operationssales operationscustomer success operationsforecasting modelsretention modelsoperational infrastructureprocess automationSaaS metricsdata integritypredictable revenue growth
Soft skills
leadershipcross-functional collaborationoperational excellencestrategic thinkinginsight-driven decision making
