Team17 Digital

Senior IT Technician

Team17 Digital

full-time

Posted on:

Location Type: Hybrid

Location: Wakefield • United Kingdom

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Job Level

Senior

Tech Stack

AzureMacOS

About the role

  • Managing the service desk queue
  • Taking ownership of complex tickets
  • Implementing and maintaining improvements to services
  • Mentoring other Technicians
  • Collaborating with a team in a fast-moving environment undergoing significant technical and cultural transformation
  • Enhancing skills and contributing to diverse projects
  • Being a visible face of the department.

Requirements

  • Implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring
  • Managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
  • OS Deployment & management tools (Intune, Datto, MDM)
  • PowerShell
  • Software & Hardware troubleshooting
  • Strong time-management and documentation skills
  • MCSA certification
  • Microsoft Entra, 365 & Intune
  • Windows & MacOS
  • Backup administration, preferably Rubrik
  • Managing virtualisation technologies
  • Monitoring tools, such as Datadog
  • Atlassian administration
  • Service Management/ITIL
  • SaaS Application Management
  • Supporting Games Development
  • Excellent communicator and team player.
  • Calm, logical and considered approach to problems and situations.
  • Excellent fault finding and troubleshooting skills, with a collaborative approach to work and an enthusiastic can-do attitude.
  • Full clean driver’s license required for infrequent visits to other sites.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
third-line technologiesnetwork infrastructureserver estatevirtualisationmonitoringPowerShellsoftware troubleshootinghardware troubleshootingOS Deploymentbackup administration
Soft Skills
time-managementdocumentationexcellent communicatorteam playercalm approachlogical approachconsidered approachfault findingtroubleshootingenthusiastic attitude
Certifications
MCSA certification