IT Technician
Team17 Digital
full-time
Posted on:
Location Type: Hybrid
Location: Wakefield • United Kingdom
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About the role
- Wakefield (on-site 3 days per week)
- Team 17 Digital Limited is seeking to hire an IT Technician to work as part of our IT Services team.
- The focus will be on managing assigned support tickets, creating technical solutions as part of support and project activities, and providing friendly, reliable assistance to colleagues.
- We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and approximately 400 employees.
- This is a fantastic opportunity for a candidate who has a solid grasp of IT support principles and is ready to take on more challenging tasks and responsibilities.
- Joining Team17 means working alongside a team of talented and brilliant people who love what they do.
- You’ll have opportunities to enhance your skills, contribute to diverse and exciting projects and be part of a passionate team that values creativity, collaboration, and diversity.
- We’re tried and true video game veterans, and over the last 35 years we’ve developed and published some of the most popular and recognisable video games. From the iconic Worms to The Escapists, Overcooked! Hell Let Loose, DREDGE and a whole lot more.
Requirements
- Essential experience
- Working with Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
- Providing support for Microsoft 365 Office applications
- At least 3 years of experience handling support tickets in a service desk environment
- Software & hardware troubleshooting
- Writing and maintaining knowledge base articles
- Desired experience
- ITIL certification
- SDI Service Desk Analyst (or above)
- Windows & MacOS
- PowerShell scripting
- Other skills and commentsWe are looking for a candidate with excellent troubleshooting and support skills, with a collaborative approach to work and an enthusiastic can-do attitude. Strong communication skills are essential. The role will offer hands on experience with a multitude of exciting technologies ranging from security to games consoles, from AV to games development software.
- A full clean driver’s license will be required for infrequent visits to other sites. The role is preferred onsite in Wakefield with possible options for flexible working.
- Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT support principlesMicrosoft IntuneMicrosoft 365Active DirectoryDefendersoftware troubleshootinghardware troubleshootingPowerShell scriptingWindowsMacOS
Soft Skills
troubleshooting skillscollaborative approachenthusiastic attitudestrong communication skills
Certifications
ITIL certificationSDI Service Desk Analyst