Team Centro

Analyst

• The Trust and Safety Analyst will support the Manager of Trust and Safety in monitoring, analyzing, and interpreting regulations, legislation, and compliance requirements. This role is integral to ensuring that our company stays ahead of changes in regulatory frameworks, industry standards, and best practices, thereby protecting the business and our users. The ideal candidate will have a strong background in compliance, legal research, or regulatory analysis, with the ability to translate complex requirements into actionable insights.
• RESPONSIBILITIES (The main responsibilities will include but are not limited to): ● Monitor, research, and analyze relevant laws, regulations, and industry standards that impact the business. This can include EU Digital services act, Online Safety Acts and other existing or emerging regulations; ● Maintain detailed reports and breakdowns of legislation, identifying potential risks and opportunities for the business. ● Provide findings and recommendations to leaders and stakeholders; ● Help to develop compliance processes, policies, and procedures; ● Participate in cross-functional projects to ensure compliance considerations are addressed in new initiatives; ● Maintain up-to-date knowledge of emerging trends in trust and safety within the digital content industry; ● Audit internal content rules to ensure compliance standards are clear and concise for moderators.

Trust and Safety Analyst

Content Marketing Manager

• Lead and run day-to-day operations of a global 24/7 content moderation team.
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Content Moderation Manager

Customer Support

• Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner.
• Provide assistance with billing inquiries, technical support, and website navigation.
• Effectively troubleshoot and resolve issues, escalating cases when necessary.
• Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary.
• Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
• Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
• Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.
• Handle incoming calls, chats and emails while navigating multiple systems.
• Actively contribute to site improvement by promptly reporting bugs and other issues to the team as needed.
• Be the primary contact for our Customers and Creators.

Customer Experience Representative

• Lead and run day-to-day operations of a global 24/7 content moderation team
• Oversee enforcement of platform policies across text, images, video, and audio content
• Monitor and report on team performance against SLAs, accuracy, and quality metrics
• Conduct regular audits to ensure consistency, accuracy, and policy alignment
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals
• Set performance goals, conduct evaluations, and provide coaching to support career development
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources
• Report weekly on department status, including quality metrics, flagged content, and escalations
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements
• Handle escalations and maintain mental well-being and performance of moderation team

• Manage accounts payable requests through a ticketing system (banking updates, tax docs, payout confirmations, invoices).
• Review account signups and documentation (KYC/AML, W9s, bank/utility statements).
• Audit accounts regularly to ensure proper KYB/KYC.
• Monitor accounts for fraudulent or compromising trends and compliance.
• Support payout batch reviews, payment resends, and special payment requests.
• Collaborate with Accounting, Creator Relations, and Marketing on payments, promotions, and compliance needs.
• Facilitate accurate and timely payments to creators, studios, and affiliate partners and safeguard against fraud while supporting internal and external partners.

Finance Support Specialist

Video Editor

• Conceptualize, produce, and edit high-impact video content for social, campaigns, and branded storytelling.
• Harness AI video tools (Sora and others) to generate and enhance visuals, animations, and narrative-driven clips.
• Create across multiple formats: short-form reels, branded ads, event teasers, storytelling videos, and motion graphics.
• Collaborate with our design, marketing, and strategy teams to bring bold ideas to life.
• Stay ahead of the curve by experimenting with new AI tools, trends, and formats.

AI-Driven Video Creative

Account Manager

• Responsible for prospecting new creators, agencies and studio partners that would be a good match for our platform;
• Supporting new Creators and partners throughout the sign-up process via social media, text, direct messages, emails and Zoom or phone calls;
• Proposing new prospecting methods (telegram, Snapchat etc) and leading projects to launch, track and report on the concept’s success;
• Answering Creator questions and inquiries promptly;
• Comfortable troubleshooting minor technical issues using the backend of our platform and helping Creators solve minor roadblocks in the store activation process;
• Achieving new creator onboarding targets and upload quotas as outlined by management, hitting both personal goals and team goals;
• Attending industry events to meet new creators and develop an interest in working with our platform, including post-event follow-up through to activation;
• Some evening and weekend work is required (i.e. responding to messages, attending events, travelling to conferences).

Trust and Safety Analyst

Content Moderation Manager

Customer Experience Representative

Content Moderation Manager

Finance Support Specialist

AI-Driven Video Creative

Creator Partnerships Representative