Content Marketing Manager

• Lead and run day-to-day operations of a global 24/7 content moderation team
• Oversee enforcement of platform policies across text, images, video, and audio content
• Monitor and report on team performance against SLAs, accuracy, and quality metrics
• Conduct regular audits to ensure consistency, accuracy, and policy alignment
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals
• Set performance goals, conduct evaluations, and provide coaching to support career development
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources
• Report weekly on department status, including quality metrics, flagged content, and escalations
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements
• Handle escalations and maintain mental well-being and performance of moderation team

Content Moderation Manager

Content Marketing Manager

Content Machine Operator