TDCX

Account Executive

• Engage leads across SMB, Mid-Market, and Enterprise, through chat, email, phone and online meetings
• Assist in generating new business opportunities by qualifying inbound leads and/or driving various outbound campaigns and creating the pipeline for the growing business in the region
• Qualify and develop inbound and/or outbound sales leads
• Complete accurate tracking of communication with current and potential customers within the CRM
• Work with the Account Executive team to design industry-specific outbound efforts and define the best strategy to approach new leads
• Schedule demonstrations between account executives and potential customers
• Use the best social selling techniques to identify sales leads and be able to provoke them
• High volume of calls with Decision Makers to identify the “pain points” which could be addressed
• Responsible for most of the Account Executive pipeline

Sales Consultant Specialist, Polish

Artificial Intelligence

• Lead the design and implementation of scalable, reliable systems
• Make critical architectural decisions with a bias for simplicity and maintainability
• Own the health and performance of core services
• Review code and enforce high standards through mentoring and pair programming
• Mentor and support engineers through code reviews, pairing, and design discussions
• Identify skills gaps and help grow technical competencies across the team
• Drive continuous improvement in team processes and engineering culture
• Be a multiplier: unblock, enable, and elevate others
• Collaborate with product managers to scope and deliver features on time
• Break down complex problems into executable chunks
• Track technical debt and prioritize long-term engineering investment
• Proactively raise risks and navigate ambiguity during delivery

AI/ML Lead

Sales Consultant, English

Operations

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Operations Trainer

Compliance

• Identify and capture sales opportunities with existing or new customers and assisting & guiding customers in their purchases.
• Take customers through the audit process: from notification of the audit at customer C-level, facilitating the collection of deployment data of the customer environment, presenting the results of the audit analysis to key customer stakeholders (including C-level), escalating within the customer or client side where necessary, negotiating the resolution of the compliance investment until full closure of the commercial resolution.
• Acquire product, license agreements and contracts knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Drive direct deal closures where the customer has a clear understanding of how the outstanding compliance exposure can be invested in new product.
• Collaborate with internal as well as external stakeholders to ensure a smooth transition for companies from non-compliance into compliance.
• Uses Salesforce.com to track all leads, opportunities, activities and results.
• Drive, develops, executes and monitors various LC campaigns.
• Ensure cross-functional approach: Work hand in hand with Legal, Channel and other sales teams to maximize revenue opportunities within License Compliance engagements.
• Act as a brand ambassador as your customer-facing role is crucial in supporting our client’s values and mission.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

License Compliance Associate

Manager

• To support, manage and implementation of practices to ensure quality and processes adhere to standards and internal quality audits.
• Leading, mentoring and developing team members to promote quality awareness, implement quality programs and initiatives towards Customer Experience Excellence.
• Perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded.
• Compile and analyses data (customer scorecards, on time delivery, and other performance metrics) on a regular basis to find and report on trends that indicate existing and emerging service gaps.
• Analyze workflow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity
• Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Quality Manager II

Customer Support

• Responds and addresses customers' problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion
• Troubleshoot technical issues if required
• Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Player Support Specialist

Project Manager

• Project Delivery and execution for global D365 Finance and SCM implementation, upgrades and rollout
• Conduct executive level status reporting, highlighting milestones, risks, issues and dependencies
• Manage project budget forecasting, cost control and license allocation
• Manage project timeline, scope definitions and mapping out RACI
• Serves as a the primary liaison between cross functional teams and external implementation vendors
• Facilitate SIT and UAT during the implementation
• Drive user adoption, training and roadmap to ensure seamless business transitions during ERP rollout

Global Finance Project Manager

• Responsible for the day to day management of the contact centre to ensure that KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies
• Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Team Manager

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Assist and manage the team in the absence of the Team Leader.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Representative

Inside Sales

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met.
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity.
• Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Inside Sales Specialist, BDR, SG Market

Senior Inside Sales Specialist

• To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
• Manage business inquiries by via phone, e-mail and/or live chat
• Provide outstanding service and support to client's advertisers, publishers and users
• Provide strategic advice and help solve issues by working closely in a consultative role with your client portfolio
• Implement creative ways to improve client relationships and promote other products
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Business Development Sales Executive, SEA Market

• Manage facilities staff by assisting to recruit and to train and coach employees, communicating job expectations and appraising their performance
• Appraise and recommend companies who can provide services for hygiene, cleaning, security, landscaping and other services where necessary
• Assist in the co-ordination, renovation and refurbishment of existing and new office sites
• Continuously review present utilization and facilities-related expenditure and recommend ways to make our operations more streamlined and cost-effective
• Create a budget for various facility needs and expenses
• Ensure compliance with all safety and security protocols and audits
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Sales Consultant Specialist, Polish

AI/ML Lead

Sales Consultant, English

Operations Trainer

License Compliance Associate

Quality Manager II

Player Support Specialist

Global Finance Project Manager

Team Manager

Team Manager

Customer Service Representative

Inside Sales Specialist, BDR, SG Market

Senior Inside Sales Specialist

Business Development Sales Executive, SEA Market

Assistant Facilities Management Manager