TDCX

Learning and Development

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
• Establishes team and individual goals in alignment with the program and/or company goals
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
• Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements in business group
• Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Training Manager

Sales

• Reach prospective advertisers through phone and email and assess their compatibility to advertise with Digital Marketing Client.
• Conduct a Needs Assessment to determine which team is most appropriate to service the customer.
• Route customer to the appropriate team either by setting a follow-up appointment with a sales rep or routing the opportunity through systems as required.
• Be involved in various types of activities such as planning business events and implementing them.
• Set reasonable and clear expectations that lead to satisfied customers
• Sending out direct mails and following up over the phone until decision makers are reached or maximum numbers of contact attempts have been reached.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

PreSales Specialist, Tagalog Speaker

Customer Support

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time

Customer Support Specialist

Field Engineer

• Install & Configure Security Systems: Set up access control, CCTV/IP surveillance, intrusion detection, perimeter security, and intercom systems with precision and care.
• Maintain & Prevent System Failures: Conduct scheduled preventive maintenance, system testing, and firmware updates to ensure optimal performance.
• Troubleshoot & Repair: Diagnose hardware, software, and network issues swiftly, using professional tools, and execute repairs to minimize downtime.
• Provide Technical Support: Offer expert Tier-2 assistance to operators and collaborate with IT and electrical teams for seamless system integration.
• Ensure Compliance & Documentation: Follow safety standards, maintain detailed records, and create accurate wiring diagrams and system documentation.

Service Engineer

• Proactively hunt, source, and convert new business opportunities with a laser focus on industrial equipment, power generation, and heavy machinery sectors
• Deep-dive into sectors such as Energy, Infrastructure, Mining, and Manufacturing to enlarge the footprint of our project portfolio
• Spearhead the end-to-end response for high-stakes RFQs, RFIs, and complex global tenders, ensuring our technical value proposition is unrivaled
• Pivot away from "price-per-kg" commodity selling. You will develop bespoke logistics models that solve the "un-shippable" challenges for your clients
• Stay ahead of macroeconomic trends and competitor shifts to ensure our sales strategy remains the most aggressive in the Singapore market
• Work in lockstep with Finance, Operations, and Warehouse teams to ensure that the complex technical promises made during the sale are flawlessly executed on the ground
• Build "First-Call" relationships with C-suite stakeholders and project managers, positioning yourself as a trusted advisor rather than just a vendor

Sales Manager

Engineer

• Oversee the design, development, and maintenance of diverse construction projects, ensuring they meet safety and timeline benchmarks
• Act as the primary point of contact for Clients, Consultants, and Authorities, providing transparent and professional updates on project milestones
• Conduct feasibility studies and evaluate technical specifications to ensure project viability
• Identify potential site risks and material deficiencies early, providing creative solutions to keep the project on track
• Lead the implementation of project workflows, including all necessary authority applications and regulatory submissions
• Monitor site progress meticulously and compile data-driven reports for senior management

Project Engineer

• Handle customer and agent inquiries via email and WhatsApp
• Provide shipment status updates (ETD, ETA, cargo status)
• Assist with airfreight bookings and coordination
• Liaise with warehouse, drivers, and operations team
• Prepare and verify shipping documents (MAWB, HAWB, invoices)
• Monitor shipment progress and follow up as needed
• Perform data entry and basic administrative tasks
• Support billing and job costing processes

Customer Service Officer – Co-Loading

SEO Marketing

• Plan and execute all Web/Mobile, SEO/SEM, PPC, Affiliate Marketing, SMM and digital advertising campaigns.
• Develop and manage digital marketing campaigns across multiple channels utilizing appropriate tools and techniques for e-mail marketing, paid search, SEO, PPC, mobile advertising (including Apps), InMail Sponsored Content and social media.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Identify trends and insights, and optimize both spend and performance based on insights.
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.
• Create leads, landing sites, and digital journeys in collaboration with internal teams to optimize user experience.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

GEO/SEO Specialist

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules
• Maintain member accounts whenever there are changes in their profiles
• Advise on latest promotions and mechanics including send programme related collaterals and forms
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues
• Meet daily KPI requirement
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Customer Service Representative, Airline

QA Engineer

• Define and lead the global QA strategy, integrating standardization, innovation, and automation
• Continuously assess existing QA frameworks across programs and identify opportunities for improvement and transformation
• Introduce best practices and future-ready QA models aligned with TDCX’s growth and client expectations
• Establish governance for consistent quality standards, calibrations, and evaluation methodologies globally
• Drive automation of transaction monitoring, reducing reliance on manual QA sampling
• Evaluate and implement AI-powered QA tools (e.g., speech analytics, NLP, auto-scoring, sentiment analysis)
• Lead initiatives to enable 100% interaction monitoring through automation and analytics
• Partner with Technology teams to design scalable QA solutions and integrations
• Leverage AI and analytics to generate actionable insights from customer interactions
• Identify trends, root causes, and systemic issues impacting quality and customer experience
• Translate QA data into business insights, operational improvements, and client value propositions
• Build predictive models to proactively identify risks (e.g., churn, escalations, compliance breaches)
• Oversee quality performance across all programs, ensuring alignment with SLAs and KPIs
• Drive reduction in defects, repeat contacts, and customer dissatisfaction
• Embed quality into the full lifecycle: onboarding, nesting, production, and continuous coaching
• Partner with Training and Operations to implement targeted improvement initiatives
• Lead and develop global QA teams, including QA leaders, analysts, and specialists
• Build capabilities in digital QA, analytics, and AI-enabled quality management
• Foster a culture of innovation, continuous improvement, and data-driven decision-making
• Act as a strategic advisor to clients on next-generation QA practices and innovation
• Lead client discussions on QA transformation, automation, and insights-led value creation
• Present quality trends, risks, and improvement strategies in business reviews
• Ensure adherence to client, regulatory, and internal quality standards
• Support audits and ensure robust documentation and QA traceability
• Use AI tools to enhance compliance monitoring and risk detection

Global Quality Assurance Lead

Operations

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer
• Navigating the team to ever changing landscape of the business by communicating and manage change
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Operations Manager

Manager

• Set the organization's pay structure and benefits offerings
• Determine competitive wage rates and develop or modify compensation plans
• Evaluate employee benefits policies to assess whether they are current, competitive, and legal
• Provide analysis and propose job evaluations, compensation and benefits packages for new positions
• Choose and manage outside partners such as benefits vendors and investment brokers
• Coordinate and supervise the work activities of specialist and support staff
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Senior Compensation & Benefits Manager

Support Engineer

• Responds and addresses customers problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion.
• Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Technical Support Representative

Digital Marketing

• To manage and optimize existing Advertisement campaign components including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.
• To help create and implementation of campaign strategies including keyword research and analysis.
• To create performance reports with recommendations for improvements.
• Tracking of funds in account and maintaining conversation.
• Knack of implementation new technologies automation capabilities that enhance SEM efforts.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.