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About the role
Key responsibilities & impact- To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
- Manage business inquiries by via phone, e-mail and/or live chat
- Provide outstanding service and support to client's advertisers, publishers and users
- Provide strategic advice and help solve issues by working closely in a consultative role with your client portfolio
- Implement creative ways to improve client relationships and promote other products
- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field
- Preferable with 2 years of working experience in the related field is required for this position
- Passion and a genuine interest in online marketing
- Ability to work in an organized and structured manner
- Creative mindset and good understanding of client’s needs
- Analytical skills and a logical mindset
- Strong communication skills and a flair for selling creative market solutions
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client relationship managementstrategic adviceproblem-solvingorganizational skillscreativityanalytical skillscommunication skillssales skills
Certifications
Bachelor's Degree