IT Support

• Lead or serve as Auditor-In-Charge on complex audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on TD Bank's US Operational Risk Management (ORM) and Enterprise Risk Management (ERM) frameworks
• Ensure risk mitigation strategies are robust, effective, and aligned with regulatory standards
• Undertake and complete a variety of complex audit projects
• Provide thought leadership and/or industry knowledge for own area of expertise
• Manage relationships with business lines / corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Audit Manager II – Compliance

Call Center Representative

• Provides positive and professional inbound customer service
• Engages with prospective customers through various channels (live chat, phone, email, SMS)
• Takes ownership of customer concerns and resolves customer issues at first point of contact
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes)
• Participates in performance and development activities, including cross-training within own team

Contact Center Representative

Customer Success Manager

• Provide technical leadership across the overall Analytics function
• Explain complex data analysis related material to clients
• Develop, maintain/enhance, and govern the Enterprise Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF) models/AI solutions
• Liaise among model owners, developers, users, and other external stakeholders to promote best practice of model governance
• Ensure compliance with internal policies and external regulations
• Interpret policies and provide guidance to FCRM stakeholders on model/AI related policy, procedure, and process
• Develop processes/tools to manage inventories, issues, and action items for the FCRM models
• Independently manage activities related to analysis, design, and support of technical data management solutions on various projects

FCRM Model Risk Governance Strategy

Customer Support

• Leads and acts as business program owner and foremost subject matter expert in the development and implementation of enterprise programs
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Develops the plan for the program's operational success, including integrating program outcomes into business as usual (BAU)

Senior Business Program Lead – Residential Lending Customer Experience

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions, embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide them through consumer banking services, with a strong focus on effective problem-solving
• Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary
• Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary
• Arrives on time and ready to receive/make customer calls as scheduled throughout the shift
• Engages customers/partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
• Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
• Participates in performance and development activities, including cross-training within own team
• Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Operations

• Performs various administrative tasks involved in servicing Loans
• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
• Tasks are performed independently with limited supervision and review
• Tasks may include research, processing incoming mail, customer service and contact, and external agency contact
• Provides information and procedural knowledge for less experienced staff
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget
• Identifies, audits, investigates, and rectifies departmental discrepancies
• Reviews work and provides information and procedural knowledge to less experienced staff
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
• Responds to the most complex inquiries and issues from customers and internal units; researches information to provide responses and resolution
• Contacts customers to explain items affecting their accounts
• Follows up with branches and other units to resolve discrepancies and customer issues

Loan Operations Representative IV

• Provides quality customer service and sales in an efficient and professional manner
• Understands customer needs and identifies opportunities to grow the business
• Creates exceptional Customer experience supporting customers with various inquiries
• Completes a broad range of financial transactions with accuracy
• Follows all bank policies and procedures to reduce risk
• Refers complex questions to more experienced personnel
• Participates fully as a collaborative member of the team
• Actively participates in personal performance management and development activities
• Must be onsite for training and other important meetings

Contact Center Representative – Credit Card

Compliance

• Provide advice, support and objective guidance on development and maintenance of Compliance programs
• Works independently and is accountable for managing a specialized Compliance function
• Provides comprehensive coverage for a significant business or functional area
• Develops and implements Compliance programs
• Advises on new and changed Compliance regulatory and/or policy changes
• Conducts meaningful analysis and prepares documentation to report status of Compliance
• Maintains oversight of all functions related to management reporting and analysis

Compliance Business Oversight Manager – Fair Banking

Financial Crime

• Conduct end-to-end investigations of various higher complexity and sensitivity
• Apply reasonable grounds to suspect money laundering/terrorist financing
• Mitigate and disrupt financial crime through appropriate recommendations
• Works independently as the senior technical lead and guides others within expertise

Senior Financial Crime Risk Investigator

General Counsel

• Provides consistent and sound legal advice in a clear, concise and responsive manner
• Takes initiative to develop legal knowledge and skill; knowing relevant substantive law, identifying legal issues
• Knowing the business and its products, operations, strategy, risk appetite and regulatory environment
• Owning the role of interpreting legal requirements through a balanced understanding of the law and business context to formulate relevant legal theories
• Identifying conflict situations and bringing more senior lawyers into the decision-making process as appropriate
• Effectively contributes to and/or leads negotiations and conflict resolutions

Counsel – Digital Banking and Innovation Legal Team

• Promotes strong and lasting customer relationships in a Contact Center environment
• Provides quality customer service and sales in an efficient and highly professional manner
• Achieves a high level of success by understanding customer needs and identifying opportunities to grow the business
• Creates an exceptional Customer experience by providing solutions at first point of contact
• Completes a broad range of financial transactions with accuracy and efficiency
• Follows all bank policies and procedures reducing risk to customers and business
• Participates fully as a collaborative member of the team, contributing to a positive, diverse, and inclusive work environment
• Actively participates in personal career development and takes ownership of personal growth

Director

• Oversee and manage the Digital Receivables Product team, ensuring high performance and continuous development.
• Act as an industry consultant by critically evaluating legacy processes and established practices, offering strategic insights into sector operations, and proactively challenging the status quo to drive innovation and operational efficiency.
• Oversee key projects and initiatives, ensuring alignment with program goals and timelines including establishing and managing internal product factory forums, reporting processes, and performance dashboards to track progress, risks, and benefits realization alongside the Transformation Office Delivery team.
• Monitor and report on key performance indicators (KPIs), using data-driven approaches to inform decision-making and support continuous improvement.
• Anticipate and manage risks, ensuring timely escalation, issue resolution, and compliance with internal policies.
• Collaborate with internal teams to incorporate client feedback into process improvements.
• Stay updated with industry trends and best practices to offer relevant advice and solutions.
• Lead meetings to understand customers’ needs and develop business relationships within client accounts.
• Analyze industry trends and competitor activities to inform product development.

Director – Digital Receivables Product Team Lead – Transaction Banking Product

Data Scientist

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Data Scientist III – Financial Crimes Modeling

• Driving new business initiatives, regulatory change, innovation, and commercial awareness within the region
• Report directly to the Managing Director & VP, Europe & Asia Pacific Head of DDI
• Provide oversight, supervision, and leadership to initiatives managed out of the London office
• Production of a delivery operating model to maximize efficiency and scalability
• Facilitates project execution through Rapid, TD Agile, and Waterfall delivery approaches
• Establishes program governance structures for effective delivery orchestration
• Responsible for executing local projects across all domains to meet the stated success criteria
• Establish and execute processes and practices that support the project-level delivery framework
• Establish resources, issues, risks, and financial plans
• Build and lead a large diverse business team to effectively deliver productivity, quality and innovation

Director – Data, Delivery, Integration

• Ready to be the change at TD Securities (TDS)?
• TD Securities (TDS) Data, Delivery and Integration team enables efficient and effective program delivery of the dealer's major, cross functional initiatives, using an enhanced Framework and approach for delivering change.
• The EU/APAC DDI team will partner closely with stakeholder groups from across the organization including (but not limited to) Operations, Compliance, Technology, Market Risk to drive and deliver on initiatives that enable business growth and compliance with global regulatory initiatives in an efficient and effective way while managing the risks associated with large scale programs.
• The Director will report directly to the Managing Director & VP, Europe & Asia Pacific Head of DDI and will provide oversight, supervision, and leadership to initiatives managed out of the London office.
• They are responsible for driving new business initiatives, regulatory change, innovation, and commercial awareness within the region.
• The incumbent will be an active member of the European DDI executive team.
• Beyond local projects, the candidate will contribute to global initiatives impacting the regions to ensure there is proper transparency into local risk and operating committees as well as regional boards.

Audit Manager II – Compliance

Contact Center Representative

FCRM Model Risk Governance Strategy

Senior Business Program Lead – Residential Lending Customer Experience

Contact Center Representative

Loan Operations Representative IV

Contact Center Representative – Credit Card

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Counsel – Digital Banking and Innovation Legal Team

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Data Scientist III – Financial Crimes Modeling

Director – Data, Delivery, Integration

Director – Data, Delivery and Integration