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About the role
Key responsibilities & impact- Provides quality customer service and sales in an efficient and professional manner
- Understands customer needs and identifies opportunities to grow the business
- Creates exceptional Customer experience supporting customers with various inquiries
- Completes a broad range of financial transactions with accuracy
- Follows all bank policies and procedures to reduce risk
- Refers complex questions to more experienced personnel
- Participates fully as a collaborative member of the team
- Actively participates in personal performance management and development activities
- Must be onsite for training and other important meetings
Requirements
What you’ll need- High School Diploma or GED
- 1+ years of related customer service experience; or equivalent work experience
- Able to communicate financial information clearly to a wide range of customers
- Team oriented with the ability to work in a fast-paced environment
- Ability to assist customers on the phone for long periods of time
- Must have PC skills and ability to use current technology
- Excellent interpersonal and verbal communication skills required
- Experience handling confidential information required
- Effective written communication skills preferred
- Excellent problem-solving and time management skills
Benefits
Comp & perks- Health insurance
- Savings and retirement programs
- Paid time off
- Career development opportunities
- Banking benefits and discounts
- Reward and recognition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial transactionscustomer servicesales
Soft Skills
interpersonal skillsverbal communicationwritten communicationproblem-solvingtime managementteam oriented
Certifications
High School DiplomaGED